Terrell Carmichael
Sterrett,AL
Summary
Accomplished Sales Manager offering 6 years of experience developing and maximizing Consumer and B2B sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
6
6
years of professional experience
Work History
Business Intelligence Analyst
Regions Bank
Birmingham, AL
02.2023 - Current
- Implemented business intelligence solutions to increase operational efficiency.
- Assisted with creating data cubes and OLAP models to improve data analysis.
- Utilized data visualization techniques to present and explain complex data sets.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Collaborated with stakeholders to identify business needs and data sources.
- Identified patterns and trends in large data sets and provided actionable insights.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Maintained proficiency with latest database technologies.
- Provided technical support for troubleshooting analytics and reporting issues.
Business Manager
Regions Bank
05.2021 - 02.2023
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Raised property accuracy and accountability by creating new automated tracking method.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
Account Executive
United Way Of Central Alabama
08.2020 - 12.2021
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Attended networking events to build relationships and identify sales opportunities.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Collaborated with internal teams to develop account strategy.
- Serviced accounts and proposed new products and services to maximize revenue.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Researched competitive landscape and emerging technologies to position brand in global marketplace.
- Executed successful sales strategies to convert leads into customers.
- Prepared additional quotes for current clients to upsell products and services.
- Created and executed account strategies to translate organizational goals into client activities.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Managed sales cycle to maintain solid customer base.
- Met and exceeded service level goals to achieve standards and expectations.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Trained clients on product features and updates to secure buy-in.
Branch Manager
Regions Bank
01.2018 - 05.2021
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Consulted customers to boost product sales and services.
- Maintained friendly and professional customer interactions.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Boosted sales and customer loyalty through incentive programs.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Examined customer loan applications for loan approvals and denials.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Submitted loan applications to underwriter for verification and recommendation.
- Complied with regulatory guidelines and requirements.
- Resolved various issues impacting sales management and business operations.
- Implemented service improvements to enhance sales cycle.
Assistant Branch Manager
Regions Bank
03.2017 - 01.2018
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Compiled financial data to comply with budget.
- Managed branch size of over $1mm in deposits and team of 7 full and part-time employees.
- Supervised team of 7 branch employees and made recommendations regarding performance evaluations.
- Reviewed credit applications for risk factors and credit worthiness.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Generated financial and operational reports to assist management with business strategy.
- Produced reports for bank administrators to document long-term goals and financial status.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Developed sales strategy to meet established sales objectives.
- Implemented process improvements to increase productivity.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Education
MBA - Business Administration- Emphasis in Finance
University of West Alabama
Livingston, AL08.2022
Bachelor of Science - Criminal Justice
Jacksonville State University
Jacksonville, AL12.2012
Skills
- Sales Representative Scheduling
- Product Demonstration
- Strategic Outreach
- Sales Team Collaboration
- Business Planning
- Cold Calling
- Cost Management
- Sales Expertise
- Solution Selling
- Needs Analysis
- Formal Presentation Skills
- Complex Problem-Solving
Timeline
Business Intelligence Analyst
Regions Bank
02.2023 - Current
Business Manager
Regions Bank
05.2021 - 02.2023
Account Executive
United Way Of Central Alabama
08.2020 - 12.2021
Branch Manager
Regions Bank
01.2018 - 05.2021
Assistant Branch Manager
Regions Bank
03.2017 - 01.2018
MBA - Business Administration- Emphasis in Finance
University of West Alabama
Bachelor of Science - Criminal Justice
Jacksonville State University