Terrell Hamilton
Brooklyn,NY
Summary
Dynamic professional with over five years experience in retail and order fulfillment. Skilled in maintaining store standards through precise inventory replenishment, visual merchandising of end-caps, and organized stockroom management. Recognized for exceptional communication and problem-solving abilities, consistently improving processes and customer satisfaction. Eager to contribute skills to a fast-paced sales environment.
Overview
8
8
years of professional experience
Work History
Sales Associate
Nike
Las Vegas, NV
05.2024 - 07.2026
- Answered product questions on footwear and apparel, using brand tools to recommend styles, suggest add-ons, and tailor selections to shopper preferences.
- Handled cash, credit, and gift card transactions on POS registers, including processing returns and exchanges accurately.
- Resolved customer complaints and product issues on the sales floor with prompt, courteous solutions.
- Promoted Nike membership program to shoppers by explaining exclusive benefits and supporting app registrations to drive long-term brand loyalty.
Online Personal Shopper
Walmart
Baltimore, MD
09.2023 - 04.2024
- Picked online customer orders across departments. selecting suitable substitute products when primary choices were out of stock.
- Reviewed return requests, processed merchandise returns, and completed order adjustments following store guidelines.
- Packed fragile and temperature-sensitive items to ensure order quality before dispatch.
- Monitored backroom stock levels while picking orders. alerting department leads to low-inventory counts to ensure timely replenishment.
Sales Associate
Dollar Tree
Brooklyn, NY
11.2022 - 08.2023
- Guided shoppers to product locations and offered alternative merchandise options for out-of-stock items.
- Processed high-volume cash and card transactions while handling customer item exchanges at the front register.
- Maintained and organized end-caps and sales displays, restocking inventory to keep aisles tidy and drive add-on sales.
Independent Contractor
Lugg
Los Angeles, CA
02.2021 - 10.2022
- Loaded and unloaded items efficiently, ensuring proper handling of goods.
- Assisted in navigating routes to optimize delivery times and customer satisfaction.
- Maintained cleanliness and organization of vehicle to uphold safety standards.
- Communicated effectively with clients, addressing inquiries and resolving issues promptly.
- Supported team members by sharing best practices for efficient operations.
- Adapted quickly to varying schedules and demands, demonstrating flexibility in assignments.
Front Store Attendant
Target
Brooklyn, NY
07.2020 - 01.2021
- Processed customer transactions efficiently, aiding in reducing wait times during busy periods.
- Restocked items and created attractive product displays following store guidelines.
- Maintained cleanliness and order in entryways and checkout areas to enhance customer experience.
- Assisted customers with locating items, answering questions about products, and offering solutions to meet their needs.
- Processed returns and exchanges courteously while upholding store policies to ensure customer satisfaction remained high.
Cart Attendant
Bjs Wholesales Club
Brooklyn, NY
08.2018 - 01.2020
- Collected and organized shopping carts to maintain store cleanliness and accessibility.
- Assisted customers in locating products, enhancing shopping experience and satisfaction.
- Monitored cart inventory levels to ensure availability for customer use.
- Collaborated with team members to streamline cart retrieval processes and improve efficiency.
Education
High School Diploma -
Park West High School
Manhattan, NY06.2018
Skills
- Customer Engagement
- Teamwork and Collaborations
- Time Management
- Problem-Solving Skills
- POS Systems
- Cash Handling
- Returns Processing
- Payment Processing
- Exchanges
- Merchandise Replenishment
- Stock Management
- Store Maintenance
- Visual Merchandising
- Task Prioritization
- Communication
- Conflict Resolution
- Great Listener
- Professional Demeanor
- Adaptation
Timeline
Sales Associate
Nike
05.2024 - 07.2026
Online Personal Shopper
Walmart
09.2023 - 04.2024
Sales Associate
Dollar Tree
11.2022 - 08.2023
Independent Contractor
Lugg
02.2021 - 10.2022
Front Store Attendant
Target
07.2020 - 01.2021
Cart Attendant
Bjs Wholesales Club
08.2018 - 01.2020
High School Diploma -
Park West High School