Terrell Hopkins
Bedford Heights,OH
Summary
Motivated and experienced professional with a strong background in warehouse operations, manufacturing, and customer service. Possessing a proven track record of delivering exceptional results and exceeding customer expectations, I am confident in my ability to contribute effectively to any team or organization. With a solid foundation in warehouse management and a keen attention to detail, combined with excellent communication and problemsolving skills, I am committed to optimizing operational efficiency and ensuring utmost customer satisfaction.
Overview
13
13
years of professional experience
Work History
Delivery Driver
FedEx Ground Subcontractors
Brecksville/Twinsburg , Ohio
01.2022 - 04.2024
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Manufacturer
Rockwell Automation
Twinsburg OH , Ohio
09.2022 - 09.2023
- Developed and implemented production plans to meet customer demand.
- Analyzed product quality control data to identify areas for improvement in manufacturing processes.
- Conducted daily safety inspections of workstations and reported any potential hazards to management.
- Assisted in troubleshooting issues that arose during the manufacturing process.
- Inspected finished goods prior to shipment and ensured they met quality standards.
- Manufacture devices that are a vital component in the operation of various machines and vehicles such as airplanes, Rollercoaster, submarines, satellites etc.
Team Leader (part/ Full Time)
Burger King
Bedford Heights, OH
12.2020 - 09.2022
- Managing staff
- Issuing directives
- Managing order accuracy
- Training new employees
- Providing excellent customer service
- Operating and sanitizing of meal prep machinery
- Submitting Hours into Payroll Database
- Counting money for registers as well as for the safe.
Level 2 Technician
Dish Network
Brecksville/Twinsburg , Ohio
12.2018 - 04.2020
- Handles time efficient DISH satellite instillations, wire grounding, and electrical troubleshooting
- Run cable wires from dish location into customer residences
- Set up Wi-Fi and other electrical devices issued by company
- Television and sound bar mounting
- Provided positive customer care experiences.
Utilities Administrative Supervisor
HMS Host International
Cleveland , OH
01.2016 - 04.2018
- Supervised and monitored utility operations staff to ensure compliance with organizational policies and procedures.
- Maintained records of all utilities-related purchases, invoices, payments, and contracts.
- Conducted regular meetings with staff to review performance and address any issues or concerns.
- Ensured accurate billing information was reported on a monthly basis by verifying meter readings.
- Coordinated the installation of new equipment and services in order to meet customer needs.
- Identified opportunities for process improvements related to the organization's utility operations.
- Performed regular inspections of utility systems to ensure safety standards were met.
- Responded promptly to emergency situations involving utility systems or services.
- Provided technical support and advice regarding the use of various types of utility equipment.
- Created detailed reports summarizing daily activities related to utilities operations.
- Managed inventory levels for parts, supplies, tools, and other materials used in utility operations.
- Evaluated current vendors providing services related to utilities operations and identified potential new vendors.
- Conducted periodic audits of financial records associated with the organization's utilities functions.
- Analyzed data collected from meters measuring energy consumption in order to detect anomalies or irregularities.
- Resolved conflicts between staff as well as pacifying customers that exhibit elevated stress and or aggresion to prevent any altercations.
Night Shift Lead
Premier ProduceOne
Cleveland , OH
04.2011 - 04.2016
- Pulling orders for various vendors of produce fruits and vegetables.
- Provide Quality Assurance by checking every order pulled by employees before loading the orders on to trucks via Forklift.
- Assigned tasks to employees and monitored their performance.
- Ensured that safety regulations were followed by all staff members.
- Provided support and guidance to new employees during night shifts.
- Managed customer service issues during night shifts.
- Scheduled and assigned duties for employees on a nightly basis.
- Created reports detailing the progress of each employee's tasks for the shift.
- Communicated effectively with other departments to ensure smooth operations throughout the shift.
- Performed regular inspections of equipment and machinery used in production during night shift hours.
- Developed strategies to improve efficiency, productivity, and quality of work produced during night shift operations.
- Addressed employee concerns and grievances as they arose during night shifts.
- Maintained accurate records of inventory levels throughout each shift.
- Conducted regular training sessions for new hires on safety procedures and protocols for working at night.
- Resolved any conflicts between team members that occurred overnight.
- Reported any incidents or accidents that happened during night shifts to management immediately.
- Identified areas where operational improvements could be made within the department.
- Analyzed data from previous nights' operations to determine trends or patterns in performance.
- Documented all activities performed during each shift accurately and efficiently.
Education
Bachelor of Science - Media Arts And Animation
The Art Institute of Pittsburgh
Pittsburgh, PA04-2018
Bachelor of Arts - Graphic Design
University of Akron
Akron, OH01-2011
GED -
Cuyahoga Community College
Cleveland, OH10-2008
Skills
Certification Food Handling Safety Certification OSHA safety training Persuasive Speaking Abilities
Excellent Customer Service Skills Adaptability Flexibility Positive Communication Skills
Leadership Skills Team Building and Managing
Time Management Skills Proficient Use of: Microsoft Office, Google Suite, Microsoft Excel, Microsoft Word, Adobe MAC and any PC
Certified to Operate: Forklift, Cherry picker, electric Pallet jack, Rider Pallet Jack(single, double, and triple)
Timeline
Manufacturer
Rockwell Automation
09.2022 - 09.2023
Delivery Driver
FedEx Ground Subcontractors
01.2022 - 04.2024
Team Leader (part/ Full Time)
Burger King
12.2020 - 09.2022
Level 2 Technician
Dish Network
12.2018 - 04.2020
Utilities Administrative Supervisor
HMS Host International
01.2016 - 04.2018
Night Shift Lead
Premier ProduceOne
04.2011 - 04.2016
Bachelor of Science - Media Arts And Animation
The Art Institute of Pittsburgh
Bachelor of Arts - Graphic Design
University of Akron
GED -
Cuyahoga Community College