TERRELL JONES
Brooklyn
Summary
Professional technician with a strong background in customer service, ready to make an immediate impact. Skilled in diagnostics, troubleshooting, and hands-on repairs, with focus on customer satisfaction and reliability. Known for effective team collaboration and adaptability to changing needs, ensuring timely and high-quality results. Dependable and equipped with technical expertise necessary to excel in this role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Home Appliance Repair Technician
Sears Home Service
09.2025 - Current
- Repair washing machines, dryers, and ranges
- Troubleshoot, order and install parts to complete repairs
- Extensive use of electronics to complete job tasks
Gas Meter Technician
National Grid
01.2009 - 02.2025
- Installed and removed gas meters
- Installed gas piping
- Cut and threaded piping for installations
- Interacted with customers daily in their homes and businesses
- Started various gas appliances for both residential and commercial
- Investigated gas leaks reported
- Collected gas bill payments for both residential and commercial
- Kept organized records for jobs performed
Meter Reader
National Grid
07.2008 - 01.2009
- Conducted accurate readings of residential and commercial utility meters.
- Identified discrepancies in meter readings and reported issues for resolution.
- Ensured compliance with safety protocols while performing fieldwork.
- Assisted customers with inquiries regarding billing and service usage.
Call Center Representative
National Grid
08.2007 - 07.2008
- Provided exceptional customer service by addressing inquiries and resolving them
- Sold service appointments for boiler tune ups and heating installations on dialer system
- Collected payments for billing
Education
Associate of Applied Science - Computer Information Systems
Kingsborough Community College
Brooklyn, NY06-2007
Skills
- Excellent customer service
- Proficient with hand tools
- Multimeter usage
- Diagnosing problems
- Power tools operation
- Organization skills
- Schematic reading
- Computer skills
- Problem solving
- Adaptability
Certification
EPA 608 Universal
Timeline
Home Appliance Repair Technician
Sears Home Service
09.2025 - Current
Gas Meter Technician
National Grid
01.2009 - 02.2025
Meter Reader
National Grid
07.2008 - 01.2009
Call Center Representative
National Grid
08.2007 - 07.2008
Associate of Applied Science - Computer Information Systems
Kingsborough Community College