TERRELL LEWIS
Brookfield,CT
Summary
Dynamic Office Manager with 3 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Dependable in assisting various office staff and customers with eagerness and attentiveness. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
9
9
years of professional experience
Work History
Warehouse Manager
Preferred Pump
2022.01 - Current
- Oversaw daily warehouse operations, ensuring timely order fulfillment and inventory accuracy.
- Implemented process improvements that enhanced workflow efficiency and reduced operational costs.
- Trained and mentored staff on best practices for safety and equipment handling.
- Coordinated with suppliers to maintain optimal stock levels and streamline procurement processes.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Store Support Manager
Raymour & Flanigan Furniture
2019.08 - Current
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Mentored new employees on operations and delivered constructive feedback to increase understanding of job duties.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Evaluated employee job performance and motivated staff to improve productivity.
- Monitored office inventory to maintain adequate supply levels and order products.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Trained 2 employees on best practices and protocol while managing teams to ensure optimal productivity.
- Delegated team tasks based upon each team member's skill level and knowledge, which improved accuracy and productivity.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Recruited and hired highly talented individuals who brought excellent work ethics and skills to department, which increased efficiency of entire team.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Conducted Yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
- Guided employees through routine and complex administrative situations with decisive but motivational approach.
- Streamlined back office services for clients to promote proper functionality and positive user experience.
- Managed daily operations within Brookfield office by supporting continuous delivery of excellent services and care.
- Translated management directives into actionable mandates for front-line staff.
Operational Supervisor
Raymour & Flanigan Furniture
2018.07 - 2019.08
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Handled all delegated tasks, including load outs and ensuring furniture lines were complete with specific merchandise.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
- Improved operations by working with team members and customers to find workable solutions.
Store Support Manager
Stickley Audi & Co
2017.04 - 2018.07
- Streamlined back office services for clients to promote proper functionality and positive user experience.
- Managed daily operations within [Type] office by supporting continuous delivery of excellent services and care.
- Boosted revenue, utilizing highly proficient collection methods while adhering to regulatory compliance protocol.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Translated management directives into actionable mandates for front-line staff.
- Monitored office inventory to maintain adequate supply levels and order products.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Education
High School Diploma -
James Madison
Atlanta, GA06.2024
Skills
- Business operations
- Team management
- Inventory management
- Problem resolution
- Supervision
- Operational improvement
- Planning and coordination
- Organization
Timeline
Warehouse Manager
Preferred Pump
2022.01 - Current
Store Support Manager
Raymour & Flanigan Furniture
2019.08 - Current
Operational Supervisor
Raymour & Flanigan Furniture
2018.07 - 2019.08
Store Support Manager
Stickley Audi & Co
2017.04 - 2018.07
High School Diploma -
James Madison