Terrell Miller
Las Vegas
Summary
Dynamic security professional with extensive experience at Boulder Station Hotel and Casino, recognized for exceptional customer service and adept in incident reporting. Proven ability in emergency response and team leadership, ensuring safety through effective surveillance techniques and proactive crime prevention methods. Committed to maintaining a secure environment while fostering a cooperative atmosphere.
Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
20
20
years of professional experience
Work History
Security Officer
Palace Station
Las Vegas
05.2024 - Current
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Ensure safety to all team members and guests.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Checked for safety hazards and took corrective action when necessary.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Plumber
Bumble Breeze
Las Vegas
03.2024 - 12.2024
- Installed automated controls to regulate pressure and volume in pipe systems.
- Established sequence of installations around obstructions.
- Maintained tools and equipment to keep supplies in excellent working condition.
- Inspected installed systems using hydrostatic testing or pressure gauges.
- Inspected installations to repair leaks and make adjustments to pipes.
- Tested plumbing systems to locate leaks, malfunctions and repair needs.
- Recommended measures to improve maintenance methods and equipment performance.
- Assembled and installed metal and nonmetal valves, pipe fittings and pipes.
- Followed safety protocols while working in hazardous environments such as septic tanks or gas lines.
- Soldered copper pipe joints to connect water supply lines for new installations.
- Cut and fit pipes to established measurements.
- Installed and repaired water supply lines, waste disposal systems, and related appliances.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Identified and located required tools prior to starting each project.
- Ran tests on newly installed systems to ensure proper functionality before finalizing projects.
- Repaired broken or blocked sewer lines with the use of video cameras.
- Tested plumbing systems for leaks using air and water pressure gauges.
Plumber
Benjamin Franklin Plumbing
Las Vegas
11.2023 - 03.2024
- Installed automated controls to regulate pressure and volume in pipe systems.
- Established sequence of installations around obstructions.
- Maintained tools and equipment to keep supplies in excellent working condition.
- Inspected installations to repair leaks and make adjustments to pipes.
- Tested plumbing systems to locate leaks, malfunctions and repair needs.
- Studied blueprints and inspected structures to assess material and equipment needs, pipe installation sequence and installation around possible obstructions.
- Assembled and installed metal and nonmetal valves, pipe fittings and pipes.
- Soldered copper pipe joints to connect water supply lines for new installations.
- Cut and fit pipes to established measurements.
- Installed and repaired water supply lines, waste disposal systems, and related appliances.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
- Ran tests on newly installed systems to ensure proper functionality before finalizing projects.
- Repaired broken or blocked sewer lines with the use of video cameras.
- Tested plumbing systems for leaks using air and water pressure gauges.
- Visited customer sites to assess their needs and provide estimates for repair jobs.
Security Supervisor
Boulder Station Hotel and Casino/ Green Valley
Las Vegas
12.2017 - 01.2024
- Upheld strict confidentiality regarding sensitive information and security measures.
- Administered first aid and emergency support as needed during incidents.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Conducted regular security patrols to identify and mitigate potential threats.
- Led security team and contributed to on-call shifts.
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Provided security team leadership and contributed to on-call duties.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Maintained accurate records of security incidents and responses for compliance purposes.
- Recorded required data for incident reports and files.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Managed staff schedules for shifts and events to minimize overtime costs.
Security Officer
Golden gate Hotel & Casino
Las Vegas
08.2016 - 12.2017
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Identified suspicious activity to determine appropriate response.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Checked for safety hazards and took corrective action when necessary.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Verified photo IDs and tickets to allow guests passage.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Performed first aid and CPR when necessary during emergency situations.
- Maintained high levels of alertness throughout shifts.
- Documented security-related situations and submitted in-depth reports to superiors.
- Completed incident reports to record security or loss prevention incidents.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Recognized by management for providing exceptional customer service.
Security Officer
Silver Sevens Hotel & Casino
Las Vegas
02.2014 - 08.2016
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Identified suspicious activity to determine appropriate response.
- Verified photo IDs and tickets to allow guests passage.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Provided escorts for visitors as needed throughout the facility.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Performed first aid and CPR when necessary during emergency situations.
- Maintained high levels of alertness throughout shifts.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Assisted in the development and implementation of security policies and procedures.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Cashier
7-eleven Convenience Store
Las Vegas
04.2011 - 04.2014
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customer questions and provided store information.
- Followed company security procedures for handling large sums of money.
- Checked personal identifications during alcohol and tobacco sales.
- Greeted customers promptly and responded to questions.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customers' questions and provided information on store procedures or policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Welcomed customers, offering assistance to help find store items.
- Collected payments and provided accurate change.
- Stocked shelves with merchandise when needed.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier
Sahara Hotel And Casino
Las Vegas
06.2008 - 04.2011
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Followed company security procedures for handling large sums of money.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered customers' questions and provided information on store procedures or policies.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Stocked shelves with merchandise when needed.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
Courtesy Clerk
Vons
Las Vegas
07.2005 - 05.2008
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Contacted customers about potential service upgrades, new services and account changes.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Followed proper food safety procedures when stocking refrigerated items.
- Answered questions about current, seasonal and special sales.
- Promptly responded to customer requests or complaints in an appropriate manner.
- Assisted customers with product selection and answered questions about store policies.
- Stocked shelves with merchandise according to company guidelines.
- Worked as part of a team to meet daily goals for stocking shelves, cleaning.
- Checked expiration dates on products regularly and removed outdated items from shelves.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Took unwanted items from checkout to proper location.
- Greeted customers in a friendly and professional manner.
- Performed price checks for customers upon request.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Established good working relationships with other departments to promote smooth flow of products and services throughout store.
- Provided excellent customer service by being friendly and courteous at all times.
- Assisted with price checks, go-backs, and replenishing supplies.
- Restocked shelves after each purchase was completed to keep inventory levels accurate.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Plumbing - Plumbing
National Technical Institute
Henderson, NV11-2023
High School Diploma -
Desert Pines High School
Las Vegas, NV06-2007
Skills
- Surveillance techniques
- Incident reporting
- Emergency response
- Safety protocols
- Customer service
- Team leadership
- Problem solving
- First aid certified
- Security needs assessment
- Adaptable and flexible
- Written communication
- Perimeter security
- Write reports
- Self-discipline
- Verbal and written communication
- De-escalation techniques
- Interior and exterior patrol
- Crime prevention methods
- Team player
- Cooperative attitude
- Physical fitness
Timeline
Security Officer
Palace Station
05.2024 - Current
Plumber
Bumble Breeze
03.2024 - 12.2024
Plumber
Benjamin Franklin Plumbing
11.2023 - 03.2024
Security Supervisor
Boulder Station Hotel and Casino/ Green Valley
12.2017 - 01.2024
Security Officer
Golden gate Hotel & Casino
08.2016 - 12.2017
Security Officer
Silver Sevens Hotel & Casino
02.2014 - 08.2016
Cashier
7-eleven Convenience Store
04.2011 - 04.2014
Cashier
Sahara Hotel And Casino
06.2008 - 04.2011
Courtesy Clerk
Vons
07.2005 - 05.2008
Plumbing - Plumbing
National Technical Institute
High School Diploma -
Desert Pines High School