Terrell Parker
West Palm Beach,Florida
Summary
Dynamic and results-oriented professional with a proven track record at Mittleman Eye, where I enhanced patient preparation and streamlined surgical processes. Leveraged strong communication and medical sales skills to exceed patient and employer expectations. Demonstrated expertise in product merchandising and suggestive selling, significantly improving patient experiences and operational efficiency.
Overview
13
13
years of professional experience
Work History
Surgical Counselor
Mittleman Eye
03.2023 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
Retail Sales Associate
Salvatore Ferragamo
12.2019 - 12.2022
- Interface with customers and built lasting relationship identifying purchasing needs and direct them to appropriate department; recommend additional products or cost-effective alternatives to enhance service and satisfaction
- Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirm and change price signage on designated products during seasonal promotions
Customer Service Sales Specialist
Vision Group Holdings
07.2016 - 05.2018
- Developed sales leads prospected from advertiser-based referral streams in support of business efforts
- Participated in sales and marketing meetings to brainstorm ideas and discuss current marketing campaigns
Commission Sales Associate
Sunglass Hut
01.2012 - 05.2017
- Accomplished multiple tasks in a fast-paced environment
- Sustained revenue by bringing in new customers and continuously connecting with established accounts
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections
Education
Associate - Financial Services & Marketing Operations
Palm Beach State College
Lake Worth, FL12.2024
HS Diploma - Pre Law
Palm Beach Lakes Community High
West Palm Beach, FL05.2012
Skills
- Product merchandising
- Suggestive selling
- Positive and professional
- Strong communication
- Medical sales
- Customer relationship management
- Revenue growth through upselling
Timeline
Surgical Counselor
Mittleman Eye
03.2023 - Current
Retail Sales Associate
Salvatore Ferragamo
12.2019 - 12.2022
Customer Service Sales Specialist
Vision Group Holdings
07.2016 - 05.2018
Commission Sales Associate
Sunglass Hut
01.2012 - 05.2017
HS Diploma - Pre Law
Palm Beach Lakes Community High
Associate - Financial Services & Marketing Operations
Palm Beach State College
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