Summary
Overview
Work History
Education
Skills
Accomplishments
References
Tennis
Timeline
Generic

Terrell Richards

Albany,OR

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

3
3
years of professional experience

Work History

Sales Representative

Verizon Wirleless
02.2023 - Current
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.

Warehouse Worker

Target Distribution
09.2021 - 02.2023
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

Automotive Technician

Valvoline
03.2021 - 09.2021
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
  • Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.

Education

Diploma -

South Albany High School
06.2017

Skills

  • Sales Forecasting
  • Relationship selling
  • Sales Development
  • Data Interpretation
  • Client Account Management
  • Marketing expertise
  • Goal-Oriented
  • Attention to Detail
  • Customer Relations

Accomplishments

  • Achieved highest sales in the district my first year in sales.
  • Ranked #4 for sales revenue in the PNW territory for Quarter 2, 2024.


References

  • Adam Tran, (503) 798-7974, Business Partner
  • Jordan Luttrell, (503) 602-2950, Former Co-Worker
  • Tyler Norlander, (541) 979-0150, Valvoline Supervisor

Tennis

Tennis is a passion of mine. I have been playing since I was 13 and I fell in love the day that I picked up my first racquet. Now I focus more on coaching my nephew as he is new to the sport, but the love for the game hasn't changed. Something about being active during the nice weather and perfecting a difficult sport while overcoming adversity is so thrilling to me.

Timeline

Sales Representative

Verizon Wirleless
02.2023 - Current

Warehouse Worker

Target Distribution
09.2021 - 02.2023

Automotive Technician

Valvoline
03.2021 - 09.2021

Diploma -

South Albany High School

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Terrell Richards