Terrell Ridley
Senior Patient Care Technician
Pittsburgh,PA
Summary
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 8 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Sr. Patient Care Technician, Abdominal Transplant
UPMC Presbyterian
Pittsburgh
10.2019 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking for 22-bed unit
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Skilled at working independently and collaboratively in team environment.
Senior Medical Technician/Aide Assistant
The Willows Assisted Living And Memory Care
McKees Rocks
01.2017 - 12.2020
- Maintained patient confidence and protected hospital/nursing home by keeping information confidential.
- Administered medications and performed basic and advanced patient assessments.
- Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
- Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
- Primarily worked in 26-bed Dementia unit
- Called and faxed pharmacies to submit prescriptions and refills
Senior Medical Technician/Aide Assistant
Rosewood Assisted Living
McKees Rocks
03.2015 - 01.2017
- Frequently passed medications and monitored for 100+ residents
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Primarily worked on 30-35-bed Dementia unit
- Educated patients on their health conditions, medication usage, and self-care techniques to promote proactive healthcare management
Online Division Cashier/Customer Service Cashier
Walmart
Robinson, PA
11.2014 - 03.2016
- Worked flexible schedule and extra shifts while in school to meet business needs.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Had cashier rating 98% overall with 102 scanning speed
Education
Associate of Arts - Graphic Design
Pittsburgh Technical College
Oakdale, PA 10.2014 - 10.2016
High School Diploma -
Beaver Falls Area Senior High School
Beaver Falls, PA 10.2010 - 06.2014
Skills
Adaptable
Patient-focused care
Tube feedings and medications familiarity
Report preparation
Complaint resolution
Patient care and physical therapy
Patient advocacy
Timeline
Sr. Patient Care Technician, Abdominal Transplant
UPMC Presbyterian
10.2019 - Current
Senior Medical Technician/Aide Assistant
The Willows Assisted Living And Memory Care
01.2017 - 12.2020
Senior Medical Technician/Aide Assistant
Rosewood Assisted Living
03.2015 - 01.2017
Online Division Cashier/Customer Service Cashier
Walmart
11.2014 - 03.2016
Associate of Arts - Graphic Design
Pittsburgh Technical College
10.2014 - 10.2016
High School Diploma -
Beaver Falls Area Senior High School
10.2010 - 06.2014