Terrell D Johnson
Brandon,FL
Summary
Accomplished Crew Member Trainer at Wendy's Fast Food, adept in Quality Assurance Controls and fostering a culture of active listening. Elevated customer satisfaction through effective training and mentoring, showcasing a commitment to excellence in service and kitchen sanitation. Demonstrated proficiency in conflict resolution and safe food handling, ensuring a positive impact on team performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member Trainer
Wendy's Fast Food
06.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
Education
High School Diploma -
Brandon High School
Brandon, FL05.2024
Skills
- Quality Assurance Controls
- Verbal Performance Evaluation
- Active Listening
- Kitchen Sanitation
- Safe Food Handling
- Delegating Work
- Conflict resolution techniques
- Processing payments
Certification
Word spreadsheets
Timeline
Crew Member Trainer
Wendy's Fast Food
06.2022 - Current
High School Diploma -
Brandon High School