Wendy Portillo-Jovel
Middle River,MD
Summary
Dynamic Crew Trainer at Amazon with a proven track record in employee training and team leadership. Expert in workplace safety and quality assurance, I successfully enhanced team productivity through effective coaching and cross-training initiatives. Committed to fostering a culture of continuous improvement and engagement among crew members.
Overview
6
6
years of professional experience
Work History
Crew Trainer
Amazon
Baltimore, MD
07.2020 - 02.2026
- Assisted in training new crew members on operational procedures and safety protocols.
- Supported team in maintaining cleanliness and organization of work areas.
- Learned to operate equipment efficiently while adhering to safety guidelines.
- Collaborated with peers to ensure smooth service delivery during peak hours.
- Provided feedback to management on training materials for continuous improvement.
- Observed experienced trainers to develop skills in effective communication techniques.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
Education
High School Diploma -
Overlea High School
Baltimore, MDSkills
- Employee training
- Team leadership
- Workplace safety
- Coaching and mentoring
- Quality assurance controls
- Equipment maintenance
- Onboarding processes
- Basic training techniques
- Employee engagement
- Quality assurance
- Quality inspection
- Quality control
- Quality organization
Languages
Spanish
Native or Bilingual
Timeline
Crew Trainer
Amazon
07.2020 - 02.2026
High School Diploma -
Overlea High School