Terrence DaBreo

• Monitored office workflow and administrative processes to keep operations running smoothly.
• Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
• Provided documentation of processes to comply with regulations and company policies.
• Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
• Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.

• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Introduced and sold all after sales products, and personalized my sales approach to every customer, this ensured sales targets were met and per copy average increased in the Finance Office.

• Monitored pipelines to track and log status of loans.
• Proactively identified solutions for customers experiencing credit issues.
• Established plans and payoffs for customers' loans, prioritizing control of overall costs.
• Supervised loan personnel and motivated to maintain customer service and performance standards.
• Developed prospects for new loans by conducting cold calls weekly.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained energy and enthusiasm in fast-paced environment.

• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• I introduced and successfully presented all after sale products to all customers. Increasing sales in order to meet or exceed sales targets. This also helped me meet or exceed per copy averages.
• Established plans and payoffs for customers' loans, prioritizing control of overall costs.
• Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
• Monitored pipelines to track and log status of loans.
• Explained very technical financial information to applicants in easy to understand language.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
• Carried out day-day-day duties accurately and efficiently.
• Worked with a team of five other Business Managers and demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.

• Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
• Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
• Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
• Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Created and implemented new business opportunities by utilizing strategic networking strategies.

• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
• Monitored pipelines to track and log status of loans.
• Explained very technical financial information to applicants in easy to understand language.
• Proactively identified solutions for customers experiencing credit issues.
• Compiled closing packages for drafting and presentation accuracy.
• Established plans and payoffs for customers' loans, prioritizing control of overall costs.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.