Terrence Davis
Columbus,Ohio
Summary
Driven Field Service Technician with a proven track record at Spectrum, enhancing customer satisfaction through expert troubleshooting, repair, and preventive maintenance. Excelled in customer service and technical troubleshooting, streamlining service processes and fostering client relationships. Continuously expanded skill set, including schematic interpretation and equipment repair, to stay ahead in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Field Service Technician
Spectrum
06.2022 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Skills
- Problem-Solving
- Positive Attitude
- Troubleshooting and repair
- Field Repairs
- Preventive Maintenance
- Customer Service
- Technical Troubleshooting
- Teamwork and Coordination
- Mechanical Aptitude
- Training and mentoring
- Customer training
- Valid Driver's License
- Power Tools Operation
- Repair and Installation
- Courteous and Professional
- Heavy Lifting
- Installation and maintenance
- Hardware and software installation
- Schematic Interpretation
- Route Planning
- Multimeter usage
- Fault diagnosis
- Equipment Inspection
- Safety assessment
- Technical Analysis
- Diagnostic Testing
- Equipment Repair
- Tool management
- Accountability and Work Ethic
- Vehicle Maintenance
- System Installation
- Work Orders
- MS Office
- Calibration Procedures
Timeline
Field Service Technician
Spectrum
06.2022 - Current
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