Terrence Faison
Maricopa County Community College District
Phoenix,Arizona
32
years of professional experience
Proactive Admissions and Records Specialist skilled in facilitating student enrollment and resolving inquiries. Enhanced student satisfaction through effective problem resolution and streamlined interdepartmental communication. Connects students with essential resources to support a smooth enrollment process.
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Work History
ADMISSIONS AND RECORDS SPECIALIST
1 Year 7 Months- Facilitated college enrollment for current and prospective students, ensuring smooth transition into academic programs.
- Addressed inquiries about financial options, coursework, and campus resources, providing timely information to support student decisions.
- Directed students to appropriate departments for detailed assistance, enhancing access to resources through in-person, phone, email, or chat.
- Direct students to appropriate departments for detailed assistance through in-person, phone, email, or chat.
- Resolved inquiries efficiently, enhancing student satisfaction ratings by 15%.
- Streamlined communication across departments, improving response times.
RECRUITER
1 Year 10 Months- Screened and recruited participants for diverse projects, ensuring alignment with client needs.
- Oversaw databases and recruitment requisitions, aligning candidates with client expectations for optimal project fit.
- Defined project expectations to guide team performance and deliverables. Administer project budgets effectively.
- Oversee databases, respond to recruitment requisitions, and align candidates with client expectations.
- Administer project expectations. Administer project budgets effectively.
- Coordinated budget management for successful project delivery.
STORAGE COUNSELOR
1 Year 9 Months- Provided customer support through inbound calls, addressing inquiries and resolving issues.
- Processed credit card payments and converted inquiries into sales.
- Recorded all transactions in the computer system, ensuring accuracy for financial tracking.
- Revised policies and procedures for diverse clients, enhancing service delivery and compliance.
- Facilitated customer support through inbound calls.
- Documented all transactions in the computer system.
- Updated policies and procedures for diverse clients.
REMOTE REGIONAL STAFFING RECRUITER
5 Years 4 Months- Cultivated client relationships to identify and fulfill specific talent needs.
- Collaborated with clients to establish clear qualifications for administrative and leadership roles.
- Established partnerships with clients to meet staffing requirements.
- Developed job advertisements across various platforms, including social media and job boards.
- Designed targeted job ads to attract qualified candidates.
- Attended networking events and college job fairs to enhance candidate pool.
- Participated in networking events to build valuable relationships. to expand candidate outreach.
ACCOUNT SERVICES MANAGER, QUALITY ASSURANCE MANAGER, ACCOUNTS SERVICES SUPERVISOR, COLLECTION REPRESENTATIVE
19 Years 6 Months- Managed operations for a team of 15-30, aligning with corporate objectives.
- Directed hiring, training, and onboarding processes for all staff levels.
- Monitored key performance indicators and implemented coaching programs to surpass goals.
- Fostered strong relationships with internal and external partners.
- Managed operational budget effectively.
- Created leadership development initiatives to boost team performance.
- Developed customer retention and quality assurance initiatives for 300+ team members.
Education
High school diploma or GED
Associate of Applied Science
Skills
Customer support
Microsoft Office
Talent acquisition
Data entry
Communication skills
Team management
PERSONAL INFORMATION
- Address: , Phoenix, Arizona
- Nationality:
- Driving License:
- Hobbies:
Timeline
ADMISSIONS AND RECORDS SPECIALIST
Maricopa County Community College District
01.2025 - CurrentRead More
RECRUITER
Fieldwork Phoenix
10.2022 - 08.2024Read More
STORAGE COUNSELOR
OpenTech Alliance
10.2020 - 07.2022Read More
REMOTE REGIONAL STAFFING RECRUITER
Partners in Leadership
09.2014 - 01.2020Read More
ACCOUNT SERVICES MANAGER, QUALITY ASSURANCE MANAGER, ACCOUNTS SERVICES SUPERVISOR, COLLECTION REPRESENTATIVE
General Motors Financial Services
07.1994 - 01.2014Read More
High school diploma or GED
Read More
Maricopa Community Colleges, Phoenix College
Associate of Applied Science
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