Allison Hoover
Van Buren,AR
Summary
A highly motivated and self-starting individual looking for position as Work at Home Agent. Top-notch Customer Service Representative with extensive experience providing exceptional client engagement and support with every customer interaction. Flexible and analytical problem-solver with talents for excellent customer relations aptitude and relationship-building skills. Comfortable applying scenario-driven responses or personally-researched resolutions. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Medical Records Specialist
Stat Solutions
Fort Smith , AR
2019.05 - 2019.09
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Managed electronic medical records for 1000+ patients
Cashier/Customer Service
Murphy USA
Van Buren , AR
2018.11 - 2019.05
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Operated cash register for cash, check, and credit card transactions for 500+ customers per day.
Head Cashier
Musa petroleum
Fort Smith , AR
2017.11 - 2018.10
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Inventory Specialist
LG-OSS
Fort Smith , AR
2017.10 - 2018.06
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
Customer Service Representative
Experian Consumer Services
Van Buren , AR
2016.04 - 2017.06
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- April 2016-June 2017
- December 2007- October 2008
Medicare Billing Specialist
Golden Living
Fort Smith , AR
2014.08 - 2015.07
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Verified accuracy of accounts payable payments, resulting in 100% reduction in payment errors and check reissues.
Medicaid Billing Specialist
CHS
Fort Smith , AR
2013.11 - 2014.08
- Communicated with people from various cultures and backgrounds on application process.
- Monitored outstanding invoices and performed collections duties
- Verified accuracy of medical billing codes to ensure 100% payable by Medicaid.
Load Coordinator
Landstar, Inc
Charleston , AR
2012.03 - 2012.06
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Negotiated and arranged 20+ load transport of goods with company and or owner operator drivers.
Second Shift Supervisor
Answer Fort Smith
Fort Smith , AR
2010.10 - 2012.02
- Answer, take messages and dispatch calls for 1500+ companies.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Supervised ongoing daily production phases.
Education
High School Diploma -
Calvary Christian High School
No Degree -
University of Arkansas-Fort Smith
Fort Smith, ARSkills
- PC Proficiency
- Organization and Efficiency
- Problem Resolution
- Time Management
- Ability to work Independently
- Customer Relationship Management
- Customer Support
- Scheduling
- Data Entry
- Clerical Support
- Telephone Management
- Customer Relations
- Team Leadership
- Quality Assurance Controls
Timeline
Medical Records Specialist
Stat Solutions
2019.05 - 2019.09
Cashier/Customer Service
Murphy USA
2018.11 - 2019.05
Head Cashier
Musa petroleum
2017.11 - 2018.10
Inventory Specialist
LG-OSS
2017.10 - 2018.06
Customer Service Representative
Experian Consumer Services
2016.04 - 2017.06
Medicare Billing Specialist
Golden Living
2014.08 - 2015.07
Medicaid Billing Specialist
CHS
2013.11 - 2014.08
Load Coordinator
Landstar, Inc
2012.03 - 2012.06
Second Shift Supervisor
Answer Fort Smith
2010.10 - 2012.02
High School Diploma -
Calvary Christian High School
No Degree -
University of Arkansas-Fort Smith
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