Terrence Glover
Jersey City,NJ
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
13
13
years of professional experience
Work History
Store Manager
Snipes USA
Newark, NJ
08.2018 - Current
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Prepared staff work schedules and assigned team members to specific duties.
Merchandise Handler
PepsiCo
Piscataway, NJ
12.2013 - 08.2018
- Performed cycle counts to maintain accurate inventory levels in the warehouse system database.
- Stocked shelves with newly received items ensuring proper placement in accordance with store policies.
- Verified accuracy of all outgoing shipments against packing slips prior to loading onto delivery vehicles.
- Prepared documents such as bills of lading, invoices, purchase orders and manifests.
- Ensured compliance with safety regulations when operating machinery within the warehouse environment.
Store Manager
Kicks USA
Newark, NJ
06.2011 - 11.2013
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
Sports Communication
Virginia State University
Petersburg, VACommunications
Hudson County Community College
Jersey City, NJSkills
- Customer Service Management
- POS Systems
- Employee Training
- Team Development
- Loss Prevention
- Recruiting and Hiring
Timeline
Store Manager
Snipes USA
08.2018 - Current
Merchandise Handler
PepsiCo
12.2013 - 08.2018
Store Manager
Kicks USA
06.2011 - 11.2013
Sports Communication
Virginia State University
Communications
Hudson County Community College
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