Terrence Hill
Berkeley,CA
Summary
To a job that will better enhance my skills, and further me as a person.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle Grill
3271 Lakeshore Ave
05.2022 - 01.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Oversee operations of the store and make sure all tasks are completed in a timely manner.
- Maintain sanitary conditions
- Inventory count / placing orders.
- Providing excellent customer service and building strong relationships with customers.
- • Ensure cleanliness for EcoSure.
Kitchen/ Catering Manager
Raphael House
San Francisco, CA
01.2018 - 01.2022
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
Kitchen Leader
Eureka! Restaurants
Berkeley, CA
08.2014 - 03.2018
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Coordinated with other kitchen leaders to establish standard operating procedures that maximized productivity without sacrificing quality.
- Maintained a clean and organized kitchen environment, ensuring compliance with health and safety regulations.
- Ensured strict adherence to dietary restrictions of customers by cross-checking menu offerings against specific needs.
- Provided support to the head chef by taking on additional responsibilities as needed during peak times or staff shortages.
- Managed daily food preparation tasks, ensuring consistency in taste and presentation of dishes.
- Trained new staff members on kitchen procedures, policies, and equipment usage, fostering a well-prepared team.
Cook
Cals Dinner
Berkeley, CA
08.2013 - 02.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Berkeley City College
Berkeley, CA01.2007
Diploma of Excellence -
Berkeley High School
Berkeley, CA01.2006
Culinary Arts Program -
Laney College
01.2004
Skills
- Public Speaking
- Presenting
- Event Planning
- Leadership
- Organization
- Good Team Player
- Hard Working
- Cooking
- Prep
Certification
Food handlers
ServSafe
Timeline
Service Manager
Chipotle Grill
05.2022 - 01.2025
Kitchen/ Catering Manager
Raphael House
01.2018 - 01.2022
Kitchen Leader
Eureka! Restaurants
08.2014 - 03.2018
Cook
Cals Dinner
08.2013 - 02.2014
Berkeley City College
Diploma of Excellence -
Berkeley High School
Culinary Arts Program -
Laney College