Terrence Lampley
Clermont,FL
Summary
Dynamic customer service professional with a proven track record at Circle K, excelling in problem-solving and active listening. Leveraged strong product knowledge to drive sales growth and enhance customer satisfaction. Adaptable and committed to quality, with experience in logistics and safety standards as a Logistics Driver at Schneider National Inc.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Circle K
08.2023 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Tire Technician
Loves Travel Stop
06.2023 - 02.2025
- Demonstrated commitment to quality control, adhering strictly to company guidelines for tire installation procedures.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
Logistics Driver
Schneider National Inc.
03.2019 - 10.2021
- Safeguarded company assets by securing cargo during transport and promptly addressing any potential hazards or issues that arose.
- Streamlined navigation through unfamiliar territories utilizing GPS devices, maps, or mobile applications for efficient route planning.
- Built strong working relationships with customers through professionalism, courtesy, and a commitment to exceptional service delivery experience.
- Maintained accurate records of miles driven, fuel expenses, and delivery details for proper cost tracking and reporting.
Education
High School Diploma -
06-1994
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
Timeline
Customer Service Representative - Circle K
08.2023 - Current
Tire Technician - Loves Travel Stop
06.2023 - 02.2025
Logistics Driver - Schneider National Inc.
03.2019 - 10.2021
Asbury Park High - High School Diploma,
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