TERRENCE NELSON
Jenkintown,PA
Summary
Skilled account management professional with a proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Account Manager
Prosegur / SAP
Newtown Square, PA
04.2024 - Current
- Provided strategic guidance on risk mitigation efforts within the organization, contributing expertise on matters related to physical security, cybersecurity, emergency preparedness, and crisis management.
- Trained staff in security awareness and protocols, cultivating a culture of vigilance within the organization.
- Facilitated smooth transitions between shifts by ensuring proper handovers, briefings, and record-keeping practices were followed consistently across all teams within the GSOC environment.
Director of Public Safety
Allied Universal / Delaware Valley University
Doylestown, PA
12.2022 - 03.2024
- Directly responsible for execution of day-to-day security operations for Delaware Valley University Department of Public Safety
- Works closely with the Director of Campus Safety and Emergency Preparedness regarding student health and safety issues, community table-top exercises and partnering with local law enforcement and first responders
- Actively participates on committees as requested, develops and conducts training, and assists in the development, monitoring, and amendment of safety and security policies/procedures
Account Manager
Allied Universal / DePuy Synthes, J&J
West Chester, PA
02.2022 - 12.2022
- Duties include working closely with contractors for DePuy Synthes (matrixed reporting structure) and be a direct resource to security officers and supervisory staff
- Manages live and virtual training for site on Security measures, including conducting quarterly awareness tables for the Johnson & Johnson West Chester community
- Overseer for Johnson & Johnson Security Compliance Audits, which were conducted on a monthly basis (updating records for Johnson & Johnson site trainings, reporting security audits on access control, etc.)
- Evaluated existing security infrastructure, identifying areas for improvement and recommending cost-effective solutions.
Account Manager
Allied Universal / University Of Pennsylvania
Philadelphia, PA
01.2021 - 02.2022
- Meets with UPenn’s Client Representatives and Allied Universal Leadership as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service
- Outlines strategic direction and vision, addresses operational, administrative programs and quality performance issues along with focusing on long and short-term management objectives
- Managed a team of 150 officers & supervisors along with an assistant manager, participated in the development and administration of the Security Department annual budget; forecast staffing, training, equipment, materials, and supply budget requirements; monitor expenditures; implement adjustments as needed.
Account Manager
Allied Universal / General Motors
Langhorne, PA
06.2018 - 01.2021
- Overseer for General Motors Security Compliance Audits, which were conducted quarterly, semi-
annually & annually. - Responsible for hiring, developing and termination of staff, creating requisitions for open positions
while minimizing non-billable overtime percentage and updating compliance records for
Allied Universal Services. - Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Training Manager
Allied Universal / Philadelphia Art Museum
Philadelphia, PA
03.2016 - 06.2018
- Managed new employee orientation training process for more than 300 employees each year
- Routinely prioritizing and assessing organizational needs of Allied Universal Services in
conjunction with additional leadership representatives of Philadelphia Museum of Art - Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions
Security Manager
Sofitel Hotel
Philadelphia, PA
05.2014 - 02.2016
- Responsible for keeping team compliant with security protocols and appearance standards.
- Oversaw team of 12 security officers, while managing schedules and performance evaluations.
- Determined security budgets and identified opportunities to optimize resource utilization (CCTV, access control, etc.)
Security Manager
DoubleTree Hotel
Philadelphia, PA
07.2012 - 04.2014
- Accountable for arranging and providing security services for special events and executives as requested.
- Increased employee safety by conducting regular safety drills and establishing clear evacuation procedures in case of emergencies.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
Public Safety Sergeant
Fairleigh Dickinson University
Madison, NJ
08.2005 - 07.2012
- Direct responsibility for promoting and providing safe and secure educational and work environment for the
campus community. Deterred criminal activity and helped maintain peaceful atmosphere at all times. - Collaborated with and worked alongside Florham Park and Madison Police Departments to resolve incidents.
Provided security services during various campus events and prepared accurate and timely written reports. - Assisted with investigating accidents, thefts, property loss, and unlawful activities. Responded to emergency
situations such as safety hazards, security risks, fires, medical emergencies, and threats to life and property.
Education
Associate Degree - Criminal Justice
Fairleigh Dickinson University
Madison, NJ06-2008
High School Diploma -
Bergen County Academies
Hackensack, NJ06-2002
Skills
- Coaching and Counseling
- Officer Training
- Threat Assessment
- Surveillance and Patrol
- Security Management
- Emergency Preparedness
- Report Preparation
- Suspicious Activity Monitoring
- Business Operations Management
Accomplishments
Employee of the 2nd Quarter, 2025 – Prosegur
Recognized for exceptional performance, leadership, and contribution to operational excellence.
Manager of the Quarter, Allied Universal — October 2023
Honored for outstanding management, staff development, and commitment to exceeding organizational goals.
Certification
- Certified MOAB Trainer, [MOAB Training International, Inc.] - [expires March 2026]
- CPR Certified, [HSI] - [expires May 2026]
Timeline
Account Manager
Prosegur / SAP
04.2024 - Current
Director of Public Safety
Allied Universal / Delaware Valley University
12.2022 - 03.2024
Account Manager
Allied Universal / DePuy Synthes, J&J
02.2022 - 12.2022
Account Manager
Allied Universal / University Of Pennsylvania
01.2021 - 02.2022
Account Manager
Allied Universal / General Motors
06.2018 - 01.2021
Training Manager
Allied Universal / Philadelphia Art Museum
03.2016 - 06.2018
Security Manager
Sofitel Hotel
05.2014 - 02.2016
Security Manager
DoubleTree Hotel
07.2012 - 04.2014
Public Safety Sergeant
Fairleigh Dickinson University
08.2005 - 07.2012
Associate Degree - Criminal Justice
Fairleigh Dickinson University
High School Diploma -
Bergen County Academies