Jess Lilly
Newark,OH
Summary
Hard-working professional with 10+ years of experience and a proven knowledge of advocacy behavior, customer service, and case management. Empathetic, kind, honest, open-minded, and creative! Aiming to leverage my skills to successfully fill the position for professional and personal growth within the role of your company.
Overview
12
12
years of professional experience
Work History
Account Manager
Discover
, OH
10.2023 - Current
- Managed multiple accounts simultaneously while meeting deadlines.
- Ensured compliance with industry regulations when dealing with clients.
- Provided technical support to customers when needed.
- Addressed customer questions and concerns regarding products and services.
Founder and Co-owner
L-n-LProductions
, OH
05.2012 - Current
- I co-founded and managed a successful photography business, which was my primary focus until I began college.
- Responsible for setting appointments, handling payments, organizing and executing photo shoots, editing, and overseeing marketing efforts.
- I continue to take photography projects on a freelance basis.
Nanny
Private Employer
, OH
03.2021 - 10.2023
- Assisted children with daily activities, such as dressing, bathing, feeding, chores, and schoolwork.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
- Supervised two children, school age and infant, during extended 24-48 hour shifts.
Co-Teacher/Aide
Par Excellence
, OH
02.2023 - 06.2023
- Assisted in developing and implementing lesson plans to meet the needs of all students.
- Collaborated with lead teacher to create a positive learning environment for students.
- Provided support to struggling learners through differentiated instruction strategies.
- Conducted small group instruction on specific topics as needed.
Patient Care Specialist
Verdant Creations
03.2020 - 10.2020
- My time at Verdant Creations afforded me one-on-one experiences with clients.
- Furthering my abilities to think on my feet and problem solve on a personalized, case-by-case level.
- Retail operations experience, including managing the register, handling inventory, overseeing online ordering, writing prescriptions, and packaging prescriptions.
Supervisor and Co-Teacher
Love and Learning Childcare
08.2017 - 07.2019
- While working at Love and Learning Childcare, I provided a positive, creative, and safe environment for children in daycare and school settings.
- I also supervised a team of up to 5 teachers, performed administrative tasks following state laws and regulations.
Intern
Mental Health of America
05.2016 - 12.2016
- During my time with Mental Health of America, I worked with Bridges Out of Poverty and other parental support programs
- Participated in group facilitation and research to strengthen skills under two different mentors
- Hands-on experience to learn leadership and strategies in Human Services
Education
Mental Health Technician -
Central Ohio Technical College
Newark, Ohio01.2021
Drug Studies Counselor -
Central Ohio Technical College
Newark, Ohio01.2021
Associates - Human Services
Central Ohio Technical College
Newark, Ohio01.2017
Bachelor of Science - Computer Science
Wilmington University
New Castle, DESkills
- Customer Service
- Payment collecting
- Customer Relationships
- Compliance requirements
- Persuasive Negotiations
- Goal-Oriented
- Teamwork and Collaboration
- Behavior Modeling
- Positive Reinforcement
- Social skill development
- CPR training
- Patient information protection
- Patient education and counseling
- Medical marijuana support
- FDA Drug Safety Guidelines
- HIPAA
- Drug Inventory Management
- Adaptability
- Self Motivation
References
Available upon request.
Personalexperience
- While working at Love and Learning Childcare I provided a positive, creative, and safe environment for children in a daycare setting. I also supervised a team of up to 5 teachers; performed administrative tasks, following state laws and regulations.
- During my time with Mental Health of America, I worked with Bridges Out of Poverty and other parental support programs. Participated in group facilitation and research to strengthen skills under two different mentors. Hands-on experience to learn leadership and strategies in Human Services.
- My time at Verdant Creations afforded me one on one experiences with clients. Furthering my abilities to think on my feet and problem solve on a personalized, case by case level.
Timeline
Account Manager
Discover
10.2023 - Current
Co-Teacher/Aide
Par Excellence
02.2023 - 06.2023
Nanny
Private Employer
03.2021 - 10.2023
Patient Care Specialist
Verdant Creations
03.2020 - 10.2020
Supervisor and Co-Teacher
Love and Learning Childcare
08.2017 - 07.2019
Intern
Mental Health of America
05.2016 - 12.2016
Founder and Co-owner
L-n-LProductions
05.2012 - Current
Mental Health Technician -
Central Ohio Technical College
Drug Studies Counselor -
Central Ohio Technical College
Associates - Human Services
Central Ohio Technical College
Bachelor of Science - Computer Science
Wilmington University