Terrence O'Connor

• Protects employees, customers, and corporate interests of Norfolk Southern through high-tech surveillance and analytic strategies
• Inspects and protects container loads of valuable goods and merchandise
• Responds to police calls and facilitates effective coordination of fire and rescue, hazmat and environmental, law enforcement, and other emergency services
• Prepares and analyzes all case-related paperwork.
• Conducts investigations for alleged criminal violations

• Troubleshooted and resolved issues related to the Chicago Police Department's computers, laptops, and printers
• Assisted in coordinating/installing computers, laptops, and printers throughout the Chicago Police Department district stations.
• Diagnosed and resolved hardware and software issues
• Planned and implemented upgrades to system hardware and software
• Maintained a flexible schedule and responded to after-hours and weekend emergencies

• Applied new crime prevention techniques, such as maintaining logs of recent violent crimes, and analyzing this data to better predict and prevent future crimes
• Responded to numerous citizen complaints of narcotic sales and gang activity
• Identified target narcotic hot spots
• Investigated burglary-robbery patterns and communicated

information to fellow tactical officers; in order to solve investigations

• Maintained peace and orderliness at public gatherings such as; protests and rallies
• Recovered numerous firearms and narcotics from criminals

• Answered calls from citizens and responded to their inquiries
• Assisted citizens in crises or dangerous situations
• Patrolled high-crime locations to deter criminal activities
• Attended community police meetings and suggested areas for improvement
• Arrested dangerous criminals from the streets to provide safety for the citizens of Chicago

• Provided timely and efficient service to citizens of Chicago
• Completed necessary reports for citizens; in regards to their concerns
• Investigated incidents and crimes, collected evidence, and recorded witness statements.
• Patrolled designated areas in police vehicles and on foot to identify security and safety issues.
• Recovered illegal weapons and narcotics off city streets
• Analyzed criminal activity data and strategized tactical plans with fellow officers

• Completed prisoner's courtroom documents for Cook County clerks and courtroom attorneys
• Provided security for courtrooms
• Transported prisoners to and from courtrooms
• Observed jail and inmate activity to maintain order and safety for numerous inmates/guards
• Processed and searched inmates for illegal contraband