Terrence Sullivan
Claims Manager
Tucson,AZ
Summary
Dynamic Claims Manager with a proven track record at Country Financial Insurance, excelling in personnel training and claims processing. Spearheaded training programs and streamlined claims operations across multiple states, enhancing customer satisfaction and operational efficiency. Skilled in team management and insurance regulations, adept at fostering strong relationships and driving performance improvements.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Claims Manager
Country Financial Insurance
Tucson, AZ
02.2022 - Current
- Facilitates regular communications between the office and agency personnel to establish a strong relationship between the two.
- Provides training and feedback to the agency based on coverage analysis of claims. Recommends enhancements or changes to clients policy to agents and agency
- Manages the personnel and operations of the assigned property department in multiple western states (Arizona, Nevada) to provide a consistent, positive, and satisfying claims experience for our clients by providing superior customer service.
- Coordinates response and oversight of large catastrophe events, including wind, hail, and wildfires.
- Conducts open and closed claim file reviews to assure all files are handled in accordance with company best practices and market conduct requirements. Claims under management range from small to large, and complex residential and commercial property losses.
- Utilizes data analysis to make recommendations to senior management on performance metrics and training to the needs of assigned personnel.
- Supervises and administers the development of assigned personnel for succession planning and leadership development. Directs the training of core functions to ensure consistent service delivery.
- Resolves complaints in a timely manner, in the best interest of the company and the client.
- Partnership with both internal and external legal counsel to ensure compliance with the evolving claims environment.
- Coordinate and serve on special projects with multiple levels of management and business units throughout the company.
Claims Supervisor - Multi Line
Country Financial Insurance
Tucson, AZ
05.1995 - 02.2022
- Supervised personnel and multiline claims operations in Arizona, Nevada, and Alaska.
- Conducted open and closed claim file reviews to ensure all files are handled in accordance with company best practices and market conduct requirements. Claims under management ranged from small to large, and complex residential and commercial property losses, as well as personal and commercial auto first- and third-party liability claims.
- Partnered with internal and external legal counsel for coverage opinions, evaluations, and mediations.
- Participated in Kaisen events.
Training Consultant
Country Financial Insurance
Bloomington, IL
02.1994 - 05.1995
- Lead trainer responsibilities during the revision of the auto, commercial, and property curriculum.
- Conduct the training needs of assigned personnel, including analyzing, developing, and delivering the training curriculum through multiple methods of training instruction.
Education
Bachelor of Science -
Illinois State University
Normal, ILSkills
- MS office suite
- Claims processing
- Personnel training
- Insurance regulations
- Team motivation
- Expense control
- Performance monitoring
- Team management
- Procedure implementation
- Policy interpretation
- Insurance policy review
- Planning and organization
- Customer expectations management
Certification
- Associates in Claims (AIC)
- Chartered Property Casualty Underwriter (CPCU) Concentration in Commercial
- Associates in laims Management (AIC-M)
Affiliations
- Cascade Foundation of Southern Arizona - Board of Directors- Current President
References
References available upon request.
Timeline
Claims Manager
Country Financial Insurance
02.2022 - Current
Claims Supervisor - Multi Line
Country Financial Insurance
05.1995 - 02.2022
Training Consultant
Country Financial Insurance
02.1994 - 05.1995
- Associates in Claims (AIC)
- Chartered Property Casualty Underwriter (CPCU) Concentration in Commercial
- Associates in laims Management (AIC-M)
Bachelor of Science -
Illinois State University