Robert Messina

• Amplify processes and operations to provide the best customer value
• Investigates and maintains claims specialty such as environmental (asbestos, toxic tort and/or pollution)
• Coordinates assigned claims service to litigants or complex cases in a specialty area
• Provides technical advice to lower level special claims staff and other functional areas.
• Championed asbetos claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
• Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
• Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.

• Developed and implemented comprehensive claim management plan for all tort claims in litigation
• Investigated and maintained claims specialty for asbestos, toxic tort and/or pollution
• Coordination of assigned claims services with claimants and litigation firms with high technical complexity
• Provided technical support to key stakeholders claims staff, audit department, litigation firms and other functional areas
• Conduct analysis to ensure timely and accurate case reserve according to policies and procedures
• Manages litigation by interacting with and closely monitoring counsel work product
• Delivers exceptional customer service experience to all internal, external, current and prospective Nationwide customers
• Proven superior knowledge and best practices in claims review process.

• Managed secured loans going through the legal process for repossession and unsecured credit cards
• Approved repossession action against bank property
• Traveled as a bank witness for lawsuits that went to trial
• Provide overview to adjusters on status of certain litigation claims as a teaching mechanism

Fraud & Risk Analyst

• Monitoring bank accounts, financial transactions, accounting paperwork, and other financial documents
• Analyzing the data to identify any potential fraudulent activity
• Tracking and monitoring all of a bank’s transactions and activity that passes through individual accounts
• Identifying and tracing any suspicious or high-risk transactions
• Completes thorough review and analysis of claims of the highest levels of complexity and investigates liability and damages

Credit Analyst

• Evaluate financial statements and credit requests to determine the likelihood of a borrower's ability to repay the loan.
• Analyzing financial data assets, liabilities, and earnings history to evaluate the suitability for credit terms.

Anti-Money Laundering

• Monitoring and reporting suspicious activities and reporting them to authorities.
• Ensured compliance of laws and regulations.
• Analyzing the risk of money laundering associated with different clients and transactions.
• Upheld customer due diligence (CDD) by verifying the identity of clients and assessing their risk profile.