Summary
Overview
Work History
Education
Skills
Accomplishments
Top Performer
Timeline
Generic

Terrence Thomas

Waynesboro,PA

Summary

Dynamic delivery driver with a clean driving record and a positive attitude, recognized for exceptional customer service at Amazon. Proven ability to optimize routes and ensure timely deliveries while maintaining safety standards. Dependable team player with strong attention to detail and effective problem-solving skills, consistently enhancing customer satisfaction.

Physically fit Truck Driver works great with vans and other light delivery vehicles. Supports business objectives by reliably meeting delivery and pickup schedules. Multitasks and solves problems well to stay on top of fast-paced work.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Rice Logistics LLC.
01.2025 - 03.2025
  • Operated delivery vehicle safely, adhering to traffic laws and company policies.
  • Managed loading and unloading of shipments for timely deliveries.
  • Maintained accurate delivery logs, ensuring compliance with documentation standards.
  • Communicated effectively with dispatch and customers regarding delivery status.
  • Conducted routine vehicle inspections to ensure operational safety and reliability.
  • Adapted to changing routes and schedules to meet customer needs efficiently.
  • Provided exceptional customer service during deliveries, addressing inquiries professionally.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Delivery Driver

Red Logistics LLC.
03.2023 - 12.2024
  • Operated delivery truck efficiently, ensuring timely arrival at destinations.
  • Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
  • Coordinated with dispatch to optimize delivery routes and minimize delays.
  • Loaded and secured cargo, adhering to weight distribution and safety guidelines.
  • Maintained accurate logs of deliveries, mileage, and fuel consumption for reporting purposes.
  • Communicated effectively with customers to confirm delivery details and address concerns.
  • Trained new drivers on operational procedures and safety protocols as needed.
  • Adhered to all local traffic laws and regulations to ensure safe driving practices.
  • Conducted pre-and post-trip vehicle inspections to identify maintenance needs or potential hazards for safe operation on the road.
  • Provided exceptional customer service through clear communication, professionalism, and courtesy at each delivery stop.
  • Supported warehouse operations by assisting in loading and unloading trucks, organizing inventory, and maintaining a clean and safe work environment.
  • Handled fragile items with care, ensuring minimal product damage during transportation and delivery.
  • Maintained positive relationships with customers by addressing concerns or inquiries professionally and efficiently.
  • Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
  • Removed and unloaded packages from cargo vans, step vans and 16ft box trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Assisted in training new hires on company policies, procedures, safety protocols, and efficient driving techniques for optimal performance on the job.

Delivery Driver

Reddy Logistics LLC.
04.2021 - 12.2023
  • Organized delivery paperwork including invoices, manifests, and proof of delivery documents for accurate record keeping.
  • Removed and unloaded packages from cargo vans/step vans for customer deliveries, using extreme care to avoid damage to goods.
  • Operated with safety and skill to avoid accidents and delays.
  • Implemented safety measures such as proper lifting techniques and secure cargo storage in order to prevent accidents or injuries on the job.
  • Enhanced delivery efficiency by optimizing routes and reducing idle time.
  • Utilized GPS technology to accurately navigate routes, minimizing delays due to traffic or road closures.
  • Collaborated with warehouse staff to ensure accurate inventory management and timely dispatch of products.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Delivered packages from distribution center to residential areas using self-developed routes.
  • Demonstrated adaptability in managing last-minute changes to schedules or routes without compromising timeliness or quality of service.
  • Checked orders at home base and customer locations to identify and correct errors.

Delivery Driver

Angry Byrd Logistics LLC.
02.2023 - 04.2023
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Safely transported goods by conducting regular vehicle inspections and following all traffic regulations.
  • Streamlined loading and unloading processes for faster turnaround times during deliveries.
  • Checked orders at home base and customer locations to identify and correct errors.
  • Delivered packages on time while developing new routes with concern for both safety and weather.
  • Demonstrated adaptability in managing last-minute changes to schedules or routes without compromising timeliness or quality of service.
  • Maintained high customer satisfaction levels by adhering to strict deadlines and providing excellent service.
  • Delivered packages from distribution center to residential areas using self-developed routes.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Collaborated with warehouse staff to ensure accurate inventory management and timely dispatch of products.
  • Utilized GPS technology to accurately navigate routes, minimizing delays due to traffic or road closures.

Front End Supervisor

Kroger
01.2017 - 07.2020
  • Supervised daily operations, ensuring efficient workflow and adherence to company standards.
  • Trained and mentored staff on best practices and operational procedures.
  • Implemented process improvements that enhanced team productivity and service quality.
  • Coordinated scheduling, optimizing labor resources for peak operational efficiency.
  • Conducted performance evaluations, providing constructive feedback to team members.
  • Resolved customer issues promptly, maintaining high satisfaction rates within the team's service area.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 14 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Associate of Arts - Architecture

Hillsborough Community College
Tampa, FL

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Loading and unloading
  • Clean driving record

Accomplishments

  • Named Amazon's “Driver of the Quarter” in 2024
  • Received Top Performer achievement award at Amazon in November, 2024.
  • Named Amazon's “Driver of the Quarter” in 2023
  • Received Top Performer achievement award at Amazon in May 2023.

Top Performer

I received two award plaques and Amazon merch amongst prizes of my choice.

Timeline

Delivery Driver

Rice Logistics LLC.
01.2025 - 03.2025

Delivery Driver

Red Logistics LLC.
03.2023 - 12.2024

Delivery Driver

Angry Byrd Logistics LLC.
02.2023 - 04.2023

Delivery Driver

Reddy Logistics LLC.
04.2021 - 12.2023

Front End Supervisor

Kroger
01.2017 - 07.2020

Associate of Arts - Architecture

Hillsborough Community College

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