Terrence Washington
Parkville,MD
Summary
Dynamic Automotive Maintenance Supervisor with proven expertise in team supervision, safety protocols, and maintenance scheduling. Committed to enhancing operational efficiency and fostering professional growth among team members.
Results-oriented Automotive Maintenance Supervisor with extensive experience in equipment troubleshooting and preventive maintenance. Known for streamlining processes and mentoring staff to improve service delivery, ensuring compliance with safety regulations and operational standards.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Automotive Maintenance Supervisor
Baltimore City Department of General Services
Baltimore, MD
03.2023 - Current
- Supervised maintenance staff to ensure compliance with safety regulations and operational standards.
- Coordinated preventive maintenance schedules to enhance City's Agency vehicles reliability and minimize downtime.
- Conducted inspections of facilities to identify repair needs and prioritize work orders effectively.
- Collaborated with contractors on ensuring adherence to budget and timelines.
- Analyzed maintenance data to identify trends, driving strategic improvements in service delivery.
- Mentored team members, fostering professional growth and enhancing overall team performance.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress for daily reports to upper management.
- Supervised 25 employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Provided training sessions for new employees, promoting safe work practices and effective tool usage.
- Developed and implemented maintenance procedures, improving efficiency in workflow processes.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Facilitated strong communication between team members and other departments to ensure seamless coordination.
- Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
- Prioritized preventative measures such as lubrication programs and vibration analysis that helped extend equipment life cycles and reduce overall costs.
Lead Automotive Technician
Baltimore City Department of General Services
Baltimore, MD
04.2020 - Current
- Diagnosed and repaired complex automotive systems with the variety of the City's fleet heavy equipment, to ensure optimal vehicle performance.
- Supervised team of technicians, promoting best practices and improving service efficiency.
- Implemented preventive maintenance programs, reducing overall repair costs for fleet vehicles.
- Trained junior technicians on advanced diagnostic techniques and troubleshooting methodologies.
- Developed standard operating procedures to enhance workflow consistency and safety compliance.
- Conducted thorough inspections to identify potential issues, facilitating proactive repairs before breakdowns occurred.
- Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
- Conducted detailed quality assurance checks on completed repairs, ensuring the highest level of workmanship at all times.
- Facilitated clear communication between team members, fostering a collaborative work environment that enhanced overall productivity.
- Ensured adherence to manufacturer guidelines during all vehicle servicing procedures, maintaining warranty compliance for customers'' benefit.
- Boosted morale among team members by recognizing individual achievements and promoting a positive work culture.
- Optimized workshop layout for increased productivity, enabling technicians to complete tasks more efficiently and ultimately benefiting customer service levels.
- Streamlined repair processes for increased efficiency and customer satisfaction, implementing effective time management strategies.
- Reduced downtime by effectively prioritizing tasks and ensuring timely completion of maintenance services.
- Increased customer trust by providing accurate explanations of technical issues and offering appropriate solutions tailored to individual needs.
- Led a team of automotive technicians to consistently deliver high-quality workmanship and exceed customer expectations.
Automotive Technician
Baltimore City Department of General Services
Baltimore, MD
04.2016 - Current
- Diagnosed and repaired vehicle systems including engines, brakes, and transmissions to ensure optimal performance.
- Conducted routine maintenance services, such as oil changes and tire rotations, enhancing vehicle reliability.
- Utilized diagnostic tools and software for troubleshooting complex automotive issues efficiently.
- Mentored junior technicians in best practices for repairs and customer service to improve team performance.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars, light, medium and heavy trucks.
- Maintained accurate records of time and materials required to perform repairs and service.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Automotive Technician
Sheehy Nissan
Waldorf, MD
01.2014 - 04.2016
- Changed, rotated, and balanced tires on different types of vehicles.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Optimized fuel efficiency for customers with regular engine tune-ups and maintenance.
- Boosted team morale and productivity through effective communication and leadership.
- Streamlined service scheduling to minimize customer wait times.
- Increased workshop efficiency with organization of tools and equipment.
- Enhanced vehicle performance by conducting detailed diagnostic procedures.
- Improved customer satisfaction by providing precise and timely repair updates.
- Integrated new diagnostic software, improving accuracy in identifying vehicle issues.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Explained estimates and determined repair timelines to manage customer expectations.
- Diagnosed and repaired vehicle systems including engines, brakes, and transmissions to ensure optimal performance.
- Conducted routine maintenance services, such as oil changes and tire rotations, enhancing vehicle reliability.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Maintained up-to-date knowledge of automotive industry standards and practices.
Automotive Technician
Antwerpen Hyundai Of Clarksville
Clarksville, MD
02.2013 - 01.2014
- Utilized diagnostic tools and software for troubleshooting complex automotive issues efficiently.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Changed, rotated, and balanced tires on different types of vehicles.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Integrated new diagnostic software, improving accuracy in identifying vehicle issues.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Diagnosed and repaired vehicle systems including engines, brakes, and transmissions to ensure optimal performance.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Education
High School Diploma -
Signal Hill Senior Comprehensive School
Trinidad And Tobago07.1998
Skills
- Team management
- Technical equipment troubleshooting
- Safety compliance procedures
- Automotive upkeep
- Preventive maintenance scheduling
- Preventive equipment maintenance
- Experienced in equipment repair
- Effective communication skills
- Operational equipment management
- Maintenance of tools and equipment
- Detailed visual inspection
- Flexible problem-solving
Accomplishments
- Featured in an article written by Kim Hairston author of “Heroes of the week,” published in Baltimore Sun in 2020.
Certification
- Foundation of Drum Brakes and Auto Slacks Training - Aug 2019
- Basic Commerical Tire service Training Program - Mar 2018
- Diesel After Treatment Operations & Diagnosis - Apr 2018
Timeline
Automotive Maintenance Supervisor
Baltimore City Department of General Services
03.2023 - Current
Lead Automotive Technician
Baltimore City Department of General Services
04.2020 - Current
Automotive Technician
Baltimore City Department of General Services
04.2016 - Current
Automotive Technician
Sheehy Nissan
01.2014 - 04.2016
Automotive Technician
Antwerpen Hyundai Of Clarksville
02.2013 - 01.2014
High School Diploma -
Signal Hill Senior Comprehensive School