Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Eager to learn new information and works effectively unsupervised.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Hilton Garden Inn Hotel
Windsor, CT
07.2023 - Current
Provided information about the hotel's amenities, services and surrounding areas to guests.
Assisted guests at check-in, providing information on various services within hotel.
Received incoming calls and coordinated with staff to fulfill customer requests.
Advised housekeeping staff of rooms vacated and ready for cleaning.
Verified accuracy of billing invoices prior to submitting them for payment processing.
Arranged tours, taxis or restaurant reservations for customers.
Processed payments from customers for room charges and incidentals.
Delivery Driver
Amazon
Bristol, CT
03.2023 - 07.2023
Transported and safely delivered items to prevent damage or loss.
Handled merchandise in accordance with product handling standards.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Obeyed traffic laws and follow established traffic and transportation procedures.
Loaded and unloaded vehicles at distribution center and delivery address.
Technician
Valvoline Instant Oil Change
Chicopee, MA
08.2022 - 02.2023
Drained motor oil, changed oil filters and greased chassis fittings.
Communicated with customers regarding status of service work and estimated timeframe for completion.
Kept shop area neat and clean by removing debris and safely disposing of used oil.
Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
Resident Assistant
North Carolina Agricultural and Technical State University
Greensboro, North Carolina
07.2017 - 05.2018
Completed routine rounds, checking with residents to meet care needs.
Welcomed new residents and assisted with community adjustment.
Managed administrative tasks, maintenance requests, room change process and incident reports.
Served as positive role model for diverse group of individuals.
Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
Counseled students in handling family, financial and educational problems.
Education
High School Diploma -
Hartford Magnet Trinity College Academy, Capital Community College Trinity College North Carolina A&T State University
Hartford, CT
06.2016
Some College (No Degree) - Computer Science
North Carolina A & T State University
Greensboro, NC
Skills
Cooperative team member
Computer proficient
Extremely organized
Quick learner
Microsoft Excel proficiency
Strong verbal communication
Accomplishments
Accumulated over $20k in sales within the first 4 months of wholesaling as a real estate professional.
Consistently maintained high customer satisfaction ratings.
Timeline
Front Desk Receptionist
Hilton Garden Inn Hotel
07.2023 - Current
Delivery Driver
Amazon
03.2023 - 07.2023
Technician
Valvoline Instant Oil Change
08.2022 - 02.2023
Resident Assistant
North Carolina Agricultural and Technical State University
07.2017 - 05.2018
High School Diploma -
Hartford Magnet Trinity College Academy, Capital Community College Trinity College North Carolina A&T State University