Terrence Williams
Arlington,TX
Summary
Experienced licensed Insurance Agent with an enthusiastic commitment to customer service as a key driver of company goal attainment. Adept at building strong relationships with clients, identifying their needs, and providing tailored solutions to meet their insurance goals. Proven track record in sales, customer satisfaction, and delivering exceptional results. Seeking to contribute skills and experience to a dynamic team. Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
GEICO
03.2021 - 08.2024
- Assisted customers in selecting and purchasing auto, home, and renters insurance policies, based on their needs and budget
- Provided expert guidance to clients in understanding coverage options, policy features, and exclusions
- Achieved sales targets consistently, leading to an X% increase in client base, if applicable
- Responded to customer inquiries, addressed policy changes, and resolved any customer issues in a timely manner
- Developed and maintained relationships with new and existing customers, ensuring satisfaction and long-term retention
- Utilized CRM software to track interactions, manage client data, and follow up on leads
- Participated in team meetings and collaborated with colleagues to improve customer service processes and increase sales performance
- Refer unresolved customer grievances to designated departments for further investigation
- Assisted in Special Projects, experimental software updates testing and employee engagement committees
Home Health Aide
United Comfort Healthcare
11.2019 - 01.2021
- Provided compassionate, patient-focused care for elderly and disabled clients in their homes
- Assisted clients with daily activities such as bathing, dressing, grooming, and meal preparation
- Monitored client health by taking vital signs and observing changes in physical and mental conditions
- Maintained accurate records of patient care, including progress notes, treatments, and medication administration
- Collaborated with family members, healthcare providers, and supervisors to ensure clients’ needs were met
- Ensured a safe and clean environment for clients by managing home safety protocols and assisting with mobility
Senior Patient Experience Advocate
Stericycle
04.2016 - 05.2018
- Acted as the primary point of contact for patients, ensuring a positive experience throughout the service process
- Addressed patient concerns, resolved complaints, and ensured effective communication between patients and healthcare providers
- Managed patient feedback programs, gathering insights to improve overall service quality
- Collaborated with internal teams to implement patient-centered solutions that enhanced satisfaction and retention
- Tracked and reported on key performance metrics related to patient experience and quality of service
- Provided training to new staff members on patient interaction best practices and service protocols
Education
High School Diploma -
A. Maceo Smith High School
05.2002
Skills
- Active Listening
- Service Orientation
- Critical Thinking
- Social Perceptiveness
- Judgment and Decision Making
- Insurance sales expertise
- Reading Comprehension
- Time Management
- Active Learning
- Negotiation techniques
- Client retention
- Team training and development
Certification
Licensed Insurance Agent
References
References issued upon request
References
References available upon request.
Timeline
Licensed Insurance Agent
GEICO
03.2021 - 08.2024
Home Health Aide
United Comfort Healthcare
11.2019 - 01.2021
Senior Patient Experience Advocate
Stericycle
04.2016 - 05.2018
High School Diploma -
A. Maceo Smith High School
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