Terressa Douget
Normangee,TX
Summary
Dynamic leader with a proven track record at Theiss Sausage Co., excelling in operations management and customer relations. Spearheaded initiatives that significantly enhanced operational efficiency and client satisfaction. Skilled in sales strategy development and team oversight, adept at driving profitability and fostering a culture of continuous improvement. Demonstrates exceptional service quality assurance and business administration acumen. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Owner/Operator Manager
Theiss Sausage Co.
10.2009 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Enforced health and safety protocols to promote safe working environment.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
- Evaluated employee performance and provided feedback and training as needed.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
Accounts Receivable Clerk
SourceNet Solutions
09.2007 - 10.2009
- Responded to inbound inquiries regarding accounts and payments.
- Matched purchase orders with invoices and recorded necessary information.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Supported management by processing invoices and documents with consistent on-time delivery.
Licensed Manicurist
Boardwalk Spa
03.2004 - 09.2007
- Communicated effectively with management concerning important customer issues.
- Responded to customer requests and concerns about gel application and nail art designs.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish.
Education
Manicurist -
Manuel And Teresa's School of Hair Design
Bryan, TxSkills
- Sales oversight
- Small business operations
- Business administration
- Service quality assurance
- Customer relations
- Operations management
- Staff management
- Sales strategy development
- Client service
- Profit and loss
- Program creation and implementation
- Team oversight
Affiliations
- Concord Robbin's Water Supply Board Member
Timeline
Owner/Operator Manager
Theiss Sausage Co.
10.2009 - Current
Accounts Receivable Clerk
SourceNet Solutions
09.2007 - 10.2009
Licensed Manicurist
Boardwalk Spa
03.2004 - 09.2007
Manicurist -
Manuel And Teresa's School of Hair Design
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