Terrevia Dozier
Atlanta,GA
Summary
Thorough Document Preparation Specialist recognized for high productivity and efficient task completion. Skilled in document management, data entry, and quality control processes to ensure accuracy and compliance. Excel at time management, problem-solving, and adaptability, leveraging these soft skills to meet tight deadlines and handle complex documentation needs with precision.
Overview
5
5
years of professional experience
Work History
Document Preparation Specialist
Jamison Professional Service
East Point, GA
12.2023 - Current
Customer Clerk
Soft Tech
ATLANTA, GA
04.2021 - 12.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Prevented key account losses by researching discrepancies and correcting problems.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Advised customers on product selection based on individual needs, preferences and budget constraints.
Customer Service Intake Specialist
Suah International Recycling
Decatur , GA
03.2020 - 04.2023
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided general information about products and services offered.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Charles Lincoln Harper
Atlanta Georgia 06-1986
Some College (No Degree) - Medical Billing Coding
Ultimate Medical Academy
Clearwater, FLSkills
- Effective customer service
- Window customer service
- Customer service and engagement
- Records management
- File documentation
- Document organization
Timeline
Document Preparation Specialist
Jamison Professional Service
12.2023 - Current
Customer Clerk
Soft Tech
04.2021 - 12.2023
Customer Service Intake Specialist
Suah International Recycling
03.2020 - 04.2023
High School Diploma -
Charles Lincoln Harper
Some College (No Degree) - Medical Billing Coding
Ultimate Medical Academy