Terri Bright
West Union
Summary
Dedicated professional with extensive experience in customer relationship management and complaint resolution. Proven ability to process transactions accurately and educate clients on banking services, driving positive customer experiences and team collaboration.
Overview
16
16
years of professional experience
Work History
Customer Service Teller
Burke & Herbert Bank
Salem
08.2022 - Current
- Processed customer transactions accurately and efficiently at Burke & Herbert Bank.
- Assisted customers with inquiries about accounts and available services.
- Maintained cash drawer integrity and balanced daily transaction reports.
- Handled customer complaints professionally to ensure positive banking experiences.
- Educated clients on bank products to improve overall satisfaction.
- Conducted courtesy calls to follow up on outstanding account issues.
- Supported branch initiatives through participation in training sessions and team meetings.
- Provided assistance to colleagues during peak times and special projects.
Office Manager/Cashier
Shop N Save Express
West Union
02.2022 - 07.2022
- Managed daily office operations to ensure seamless workflow and efficiency.
- Oversaw front desk functions, greeting visitors and directing inquiries to appropriate personnel.
- Tracked invoices and payments, ensuring accuracy in accounts receivable and payable.
- Executed general bookkeeping tasks, including bank statement reconciliation and journal entry creation.
- Provided comprehensive training to new hires on office policies and procedures.
- Developed spreadsheets in Excel to monitor data such as vacation requests and sick days.
- Maintained confidential personnel records with a focus on data integrity.
- Assisted in recruiting, onboarding, and training processes for new employees.
Office Supervisor
Bulldog Tire and Auto
West Union
05.2019 - 02.2022
- Supervised daily operations of tire and auto service department to enhance efficiency.
- Managed staff schedules, ensuring adequate coverage for optimal service delivery.
- Coordinated inventory management for tires and automotive supplies, maintaining stock levels.
- Resolved customer inquiries and complaints through effective communication techniques.
- Oversaw equipment maintenance to guarantee optimal performance in service operations.
- Maintained office supply inventory by ordering materials as required for operations.
- Provided technical support to staff regarding computers and electronic devices.
- Processed vendor invoices promptly to prevent late payment penalties.
- Processed customer transactions efficiently at the point of sale.
- Managed cash register operations, ensuring accurate cash handling.
Office Assistant/Cashier
Shop N Save Express
West Union
07.2010 - 05.2019
- Assisted customers with inquiries and provided efficient checkout support to enhance shopping experience.
- Processed customer transactions efficiently using point-of-sale system.
- Collaborated with team members to improve customer service experiences through effective communication and teamwork.
- Handled incoming calls and directed callers to appropriate personnel.
- Maintained organized filing systems for paper documents and electronic files to streamline information retrieval.
- Performed accurate data entry into various computer systems.
- Restocked shelves to maintain inventory levels.
- Ensured compliance with safety standards while maintaining cleanliness of workspaces.
Education
High School Diploma -
Doddridge County High School
West Union, WV05-1998
Skills
- Transaction processing
- Cash handling
- Daily reconciliation
- Banking regulations
- Customer relationship management
- Complaint resolution
- Product knowledge
- Effective communication
References
Professional References
- Joan Nutt - Manager - 1(304)838-3894
- Pamela Stinespring - Former Manager - 1(304)626-5773
Timeline
Customer Service Teller
Burke & Herbert Bank
08.2022 - Current
Office Manager/Cashier
Shop N Save Express
02.2022 - 07.2022
Office Supervisor
Bulldog Tire and Auto
05.2019 - 02.2022
Office Assistant/Cashier
Shop N Save Express
07.2010 - 05.2019
High School Diploma -
Doddridge County High School