Terri Buchanan
Asst Manager/Customer Service Rep
Orlando,FL
Summary
Objectives: To obtain opportunity with a family oriented professional company where I can utilize my skills. Reliable [Type] Driver committed to delivering exceptional patient service. Thoughtful and caring with strong team collaboration skills. [Area of study] student with background in [Area of expertise]. Strong technical proficiency with work history in [Area of expertise]. In-depth knowledge of [Software] coupled with [Task] and [Task] abilities. Proven history of [Skill] and [Skill].
Overview
16
16
years of professional experience
Work History
Medical Transportation Driver
N.E.M.T.S
Orlando, FL
06.2019 - 11.2021
- Documented each transport, including patient name, mileage and services rendered.
- Transported up to [Number] patients per day to hospitals, healthcare facilities and [Type] centers.
- Sanitized medical equipment and inside of vehicle after each transport to avoid spread of germs.
- Responded to dispatch calls promptly, typically within [Number] [Timeframe] or less.
- Checked vehicle fluid levels before and after each shift, topping off coolant, gasoline and oil.
- Assisted clients with mobility issues by pushing wheelchairs and arranging other devices.
- Drove disabled and elderly clients to medical appointments.
Shift Leader
Dunkin Donuts Orlando Florida
01.2016 - 01.2017
- Duties, monitor staff, inventory, weekly staff scheduling, document daily activities.
- Greet customers with a professional attitude.
Lead Direct Support Professional
Patient Care Tech Private Nursing Orlando Florida
01.2008 - 01.2016
- Provide a variety of services and assist individuals with disabilities achieve their goals.
- Implement and document training activities as specified in the support plan.
- Administer prescribed medication monitor self-administration.
- Operate a company vehicle to transport individuals.
Professional Tax Preparer
National Financial Systems Orlando Florida
01.2006 - 01.2008
- Inbound/Outbound customer service calls.
- Interview clients to obtain additional information in reference to collections issues.
Education
Certified Honor Roll Orlando Florida Certified Patient Care Tech Orlando Florida -
Boone High School
01.1987
Skills
- Problem resolution
- Decision-making
- Critical thinking
- Friendly, positive attitude
- PPE use
- Reliable and trustworthy
Work Preference
Work Type
Part TimeInternshipContract WorkLocation Preference
On-SiteRemoteTimeline
Medical Transportation Driver
N.E.M.T.S
06.2019 - 11.2021
Shift Leader
Dunkin Donuts Orlando Florida
01.2016 - 01.2017
Lead Direct Support Professional
Patient Care Tech Private Nursing Orlando Florida
01.2008 - 01.2016
Professional Tax Preparer
National Financial Systems Orlando Florida
01.2006 - 01.2008
Certified Honor Roll Orlando Florida Certified Patient Care Tech Orlando Florida -
Boone High School
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