Terri Carmona
Hampton,VA
Summary
Dedicated, detail-oriented professional offering over 15 years of secretarial and clerical experience working as a Contractor with the Department of Defense at Brooke Army Medical Center. Highly organized, proactive, punctual, and have the ability to oversee and manage multiple tasks simultaneously. Seeking professional growth and career advancement opportunities in Medical Administration with an agency where I can effectively utilize my training, leadership and exceptional customer service skills while making a significant contribution to the success of my employer.
Overview
37
37
years of professional experience
Work History
Medical Records Technician
The Arora Group
San Antonio, TX
10.2021 - 09.2024
- Perform qualitative analysis to ensure accuracy, internal consistency and correlation of recorded data.
- Scan and index documents into the electronic health record (EHR).
- Enter data, such as demographics characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
- Review health records to ensure that all records contain sufficient information to meet medical/legal requirements, to ensure continuity of patient care, and to support education and research needs.
- Process routine requests for Release of Information (ROI) that present in-person, mail, fax, and/or phone.
Residency Program Coordinator Assistant
Aspire Health Services
San Antonio, TX
06.2020 - 10.2021
- Provided specialized technical and administrative support to the Residency Program Manager, Associate Program Director, Chief Residents for the Internal Medicine Residency Program (consisted of 100 residents).
- Timely and accurately completed resident duty manpower hours in DMHRSi and provided time sheets reports to the Office for Graduate Medical Education.
- Maintained several databases in support of the Internal Medicine Residency Program, to include New Innovations Residency Management Suite, and AMION Physician Scheduling and Messaging.
- Generated and maintained daily office schedules for all residents and staff, cross-referenced with rotation and other responsibilities.
- Coordinated all resident interviews and communication between applicant and program via emails, telephone, and written correspondence.
Secretary III
Aspire Health Services
San Antonio, TX
05.2014 - 06.2020
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Maintained the Department Chief’s daily calendar, coordinated meeting arrangements, and scheduled meetings and/or conferences.
- Prepared a wide variety of recurring and nonrecurring personal and executive correspondence, reports, and other documents from information obtained from staff, files, and other resources.
- Reviewed and processed incoming and outgoing correspondence, materials, publications, regulations, and directives.
- Sorted mail and distributed it to appropriate personnel or departments within the department.
- Served as the department timekeeper; prepared and maintained time and attendance records, processed DMHRSi actions for the department.
- Served as point of contact for department employees regarding in/out administrative clearance and off-duty employment, and successfully implemented a new system to improve the transition of new and outgoing personnel.
- Utilized the Defense Travel System to review and/or and approve proposed and travel final settlements.
Secretary I
Infused Solutions
San Antonio, TX
10.2011 - 05.2014
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Prepared documents such as consent forms, medical records requests, treatment plans, referral letters and prescriptions according to established protocols.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Assisted in facilitating three monthly bariatric information seminars, preoperative education, nutrition, initial surgery consultation, surgical scheduling, and postoperative care.
- Served as liaison for patients and families to ensure seamless coordination among all sites of care before and after surgery.
- Lead the reorganization of Bariatric Clinic operations, resulting in increased productivity for surgeons and increased patient satisfaction.
Medical Telephone Appointment Clerk
HCRS INC.
San Antonio, TX
04.2007 - 09.2008
- Handled 100-300 incoming calls daily from beneficiaries seeking Primary Care or Specialty Appointments at SAMMC North, SAMMC South, and Satellite Clinics.
- Scheduled Acute, Follow-Up, And Specialty Appointments utilizing CHCS and a high-volume communications system.
- Validated beneficiary eligibility for appropriate booking; registered patients not already in the computer system such as newborns and updated existing patient demographics.
- Verified insurance providers other than TRICARE, and updated DEERS information.
- Maintained accurate and up-to-date patient schedules and logs. Utilized the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
- Routed initial specialty referral consults for clinical review to specialty care clinics in accordance to the specialty clinic capability report and clinic Standard Operating Procedures.
Medical Processing Assistant
Terra Health
San Antonio, TX
11.2004 - 11.2005
- Interviewed and evaluated soldiers in a Medical Hold-Over status for Medical Evaluation Boards, Physical Evaluation Boards, and Active-Duty Extensions.
- Assessed the soldier's medical capability of returning to full military duties in accordance with their military occupational skill requirements.
- Coordinated soldiers' healthcare, including the use of consults for soldiers using the MTF, VA, TRICARE, and non-network providers.
- Used CHCS and AHLTA to input, store, retrieve, and manipulate data for various reports, documented results of weekly case reviews in an outpatient report.
- Implemented, coordinated, and monitored options and services designed to aid in meeting complex healthcare needs through communication and employment of available resources.
- Promoted quality, cost effective outcomes for soldiers undergoing medical evaluations for possible medical separation, retirement or return to active duty.
- Served as a liaison between soldiers, their families, and healthcare personnel to ensure efficient and prompt healthcare service.
92A Automated Logistical Specialist
United States Army
Cascade , MD
04.1987 - 05.1995
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
- Reviewed and verified quantities received against bills of lading, contracts, purchase requests, and shipping documents.
- Unloaded, unpacked, visually inspected, counted, segregated, and stored incoming supplies and equipment.
- Managed warehouse space utilization by relocating items as needed.
- Developed plans for efficient distribution of resources according to customer needs and requirements.
- Performed accounting and sales functions in self-service supply.
- Received Honors as an Outstanding Supply Specialist in Desert Shield/Desert Storm 1990-1991.
Education
Associate Degree - Sociology
Mississippi Gulf Coast Community College
Perkinston, MS06.1986
Skills
- Office Administration
- Customer Service
- HIPAA Compliance
- Medical Terminology Understanding
- Data Entry
- Database Management
- Calendar Management
- Spreadsheet Management
- Multitasking and Prioritization
- Appointment Scheduling
- CHCS, AHLTA, DEERS, TRICARE, MHS GENESIS
- Microsoft Outlook, Word, Excel, PowerPoint
- Qualified Typist (55 wpm)
- Security Clearance
Timeline
Medical Records Technician
The Arora Group
10.2021 - 09.2024
Residency Program Coordinator Assistant
Aspire Health Services
06.2020 - 10.2021
Secretary III
Aspire Health Services
05.2014 - 06.2020
Secretary I
Infused Solutions
10.2011 - 05.2014
Medical Telephone Appointment Clerk
HCRS INC.
04.2007 - 09.2008
Medical Processing Assistant
Terra Health
11.2004 - 11.2005
92A Automated Logistical Specialist
United States Army
04.1987 - 05.1995
Associate Degree - Sociology
Mississippi Gulf Coast Community College
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