- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Volunteer Travel
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Documenting and sharing travel experiences
Terri Carter
Valdosta,GA
Summary
Summary Hardworking customer service professional accustomed to fast-paced customer service call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in customer service standards and best practices.
Overview
18
18
years of professional experience
Work History
Server
Cracker Barrell
Valdosta, GA
06.2024 - 03.2026
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Managed multiple tables efficiently in fast-paced environment, ensuring timely order delivery.
- Trained new staff on menu offerings, service protocols, and company policies to enhance team performance.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation per customer specifications.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Merchandiser
Lowes
Valdosta, GA
12.2020 - 01.2022
- Take photographs of displays or signage.
- Plan commercial displays to entice and appeal to customers.
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
- Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
- Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display.
- Obtain plans from display designers or display managers and discuss their implementation with clients or supervisors.
Customer Service Representative
CDK Global
valdosta, GA
01.2020 - 04.2020
- Contact customers to inquire about their vehicle needs and interests. Also, submit their responses to different car dealerships and schedule appointments for visits to the dealerships to test drive and review inventory.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
General Laborer
Home Depot
Lake Park, GA
10.2018 - 01.2019
- Packaged tools and home improvement products in boxes to prepare for shipment to customers.
General Laborer
Waffle House
Valdosta, GA
09.2014 - 02.2016
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Prepared salads and appetizers to back up kitchen staff
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Sales Associate
Walmart
Valdosta, GA
03.2008 - 12.2013
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Sold various products by explaining unique features and educating customers on proper application
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Telephone Customer Service Representative
Mediacom
Valdosta, GA
05.2012 - 07.2013
- Reviewed account and service histories to identify trends and issues
- Achieved high customer satisfaction scores by de-escalating complaints quickly
- Contacted customers about potential service upgrades, new cable, internet, and phon services and account changes
- Capitalized on opportunities to enhance customer experiences and bring in repeat business
- Improved productivity by providing CSR performance feedback for corrective action
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Prepared, completed and processed customer account forms and database changes.
Education
GED -
Wiregrass Georgia Technical College
Valdosta, GA06.2006
Skills
- Credit
- Promotional support
- Quality control
- Conflict mediation
- Project management abilities
- Customer service
- Report creation
- Credit card payment
- Processing
- Call center experience
- Inbound and outbound calling
- Cable
- Call center
- Customer satisfaction
- Database
- Features
- Focus
- Forms
- Mediation
- Microsoft Office
- Policies
- POS
- Project management
- Quality assurance
- Sales
- Telephone
- Unique
- Upgrades
Interests
Timeline
Server
Cracker Barrell
06.2024 - 03.2026
Merchandiser
Lowes
12.2020 - 01.2022
Customer Service Representative
CDK Global
01.2020 - 04.2020
General Laborer
Home Depot
10.2018 - 01.2019
General Laborer
Waffle House
09.2014 - 02.2016
Telephone Customer Service Representative
Mediacom
05.2012 - 07.2013
Sales Associate
Walmart
03.2008 - 12.2013
GED -
Wiregrass Georgia Technical College