Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Clark

Webster City

Summary

IOWA System Certified.

Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.

Overview

24
24
years of professional experience

Work History

Dispatcher

City Of Webster City
03.2023 - Current
  • Managed emergency calls, prioritizing responses based on urgency and available resources.
  • Utilized CAD system to track incidents and dispatch units efficiently.
  • Trained new dispatchers on protocols, communication systems, and emergency response procedures.
  • Monitored radio communications for compliance with operational standards and quality assurance measures.
  • Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.

Installer Payroll

Brewer Carpet And Design
03.2012 - 03.2023
  • Maintained payroll information by calculating, collecting and entering data.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Updated employee files with new details such as changes in address or salary levels.
  • Initiated direct deposits and prepared manual checks for 55 employees.
  • Managed payroll data entry and processing for 55 employees to comply with predetermined company guidelines.
  • Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce checks and documents.

Front Office Supervisor

Dr. Ronald Hines
02.2005 - 03.2012
  • Interacted with customers by phone, email or in-person to provide information.
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.

Emergency Dispatcher

City Of Webster City
11.2001 - 11.2005
  • Operated emergency communication systems to dispatch first responders efficiently.
  • Coordinated multi-agency responses during high-stress situations, ensuring clear information flow.
  • Monitored real-time data feeds to assess incident severity and resource allocation needs.
  • Trained new dispatchers on protocols, tools, and effective communication techniques.
  • Operated multi-line phone systems to efficiently manage emergency calls and coordinate responses.

Education

High School Diploma -

North Ridgeville High School
North Ridgeville, OH

Certification - Medical Assistant

National Education Center
San Francisco, CA

Dispatch

ILEA
Des Moines, IA

Skills

  • Stress tolerance
  • Decision-making
  • Active listening
  • Attention to detail
  • Time management
  • Data Entry
  • Prepare Paychecks
  • Customer service

Timeline

Dispatcher

City Of Webster City
03.2023 - Current

Installer Payroll

Brewer Carpet And Design
03.2012 - 03.2023

Front Office Supervisor

Dr. Ronald Hines
02.2005 - 03.2012

Emergency Dispatcher

City Of Webster City
11.2001 - 11.2005

Certification - Medical Assistant

National Education Center

High School Diploma -

North Ridgeville High School

Dispatch

ILEA

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