Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
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Terri Collins

Terri Collins

Jeffersonville,IN

Summary

Highly motivated, compassionate, and dedicated emerging psychology professional with a comprehensive academic background in psychology and a strong history in healthcare and customer service roles. Eager to apply my understanding of diverse populations, case management expertise, and problem-solving skills to support clients in any setting. Known for my ability to connect with individuals and facilitate positive outcomes through effective communication and empathy.

Highly committed to creating a safe and inclusive environment. Skilled in developing and implementing programs and activities to promote diversity and inclusion. Resolves conflicts and promotes personal development through effective communication and collaboration.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Problem Solver

Amazon SDF8
01.2014 - Current
  • Identified and resolved complex problems impacting warehouse operations and customer satisfaction
  • Collaborated with team members to improve processes and enhance efficiency
  • Utilized critical thinking and decision-making skills to navigate fast-paced work environment.

Pharmacy Technician

Walgreens
01.2007 - 01.2010
  • Assisted pharmacists with medication dispensing and inventory management
  • Provided exceptional customer service and patient education on prescription use
  • Maintained accurate records in compliance with pharmacy regulations.

Medical Office Assistant

Pediatric & Neonatal Specialists
01.2005 - 01.2007
  • Supported medical staff with patient scheduling, record-keeping, and office administration
  • Facilitated a welcoming and supportive environment for patients and families
  • Handled confidential patient information with discretion and integrity.

Medical Assistant

Dr. Haille OB/GYN
01.2003 - 01.2005
  • Aided in patient care, including taking vital signs, patient intake, and assisting with procedures
  • Reinforced patient understanding of treatment plans and health maintenance
  • Demonstrated strong interpersonal skills in a sensitive and emotionally charged field.

Education

Certified Madriella Birth & Postpartum Doula

Certified Madriella Childbirth Educator

Ph.D. - Global Health Leadership

Indiana Institute of Technology
Fort Wayne, IN
05.2027

Master of Psychology -

Indiana Institute of Technology
11.2024

Bachelor of Psychology -

Indiana Institute of Technology
03.2024

Skills

  • Excellent problem-solving and critical thinking abilities
  • Strong communication and interpersonal skills
  • Knowledgeable in psychological theory and therapeutic techniques
  • Proficient in case management and patient advocacy
  • Commitment to diversity and inclusion in healthcare settings
  • Innovative thinking
  • Creative solutions
  • Logical reasoning
  • Problem Identification
  • Customer Service
  • Calm and Professional Under Pressure

Certification

  • Certificate of Diversity Studies, 2023
  • Certificate of Case Management, 2023
  • Adult & Pediatric First Aid, CPR, AED

References

  • Rev. Dr. Sheiler Stokes, Pastor, Bethel AME Church, Jeffersonville, 812-229-5076, revsths@yahoo.com
  • Dr. Robin Santa-Teresa, Psychologist, 505-423-4831, rsantateresa@gmail.com

Timeline

Problem Solver

Amazon SDF8
01.2014 - Current

Pharmacy Technician

Walgreens
01.2007 - 01.2010

Medical Office Assistant

Pediatric & Neonatal Specialists
01.2005 - 01.2007

Medical Assistant

Dr. Haille OB/GYN
01.2003 - 01.2005

Certified Madriella Birth & Postpartum Doula

Certified Madriella Childbirth Educator

Ph.D. - Global Health Leadership

Indiana Institute of Technology

Master of Psychology -

Indiana Institute of Technology

Bachelor of Psychology -

Indiana Institute of Technology

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Terri Collins