Terri Cox
Pensacola,FL
Summary
Dynamic risk management professional with a proven track record at The Insurance Center for 34+ years, excelling in customer service. Recognized for enhancing client satisfaction through effective communication and personalized support. Skilled in policy management and adept at training teams, fostering collaboration, and ensuring dependable service delivery.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Risk Management & Asset Protection
The Insurance Center
01.1991 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Trained new customer service representatives on best practices, policies and procedures.
Education
Associate of Science - Nursing
Riverside Hospital School of Professional Nursing
Newport News, VA11-1976
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Computer skills
Certification
Insurance: CSR and CISR
Agent License - AL 0075288
NPN 5832183
Languages
ASL Sign Language
Limited Working
About Me
I have been part of The Insurance Center in Tuscaloosa for 34+ years. I have grown through the years from Personal Lines to Commercial Lines and Bonds. I can truly admit I love my job. and I am good at it. I have 3 wonderful grown children and 2 precious Grand Daughters. I enjoy relaxing at the beach and sitting by the fire in the winter. As I retire to enjoy the next phase of my life, and want to be at the coast I still want to work, and willing to work full time, part time or remote. I gave the Insurance Center 1 year notice and am available to begin after September 2025 .I am wanting to have less responsibility while still working with the public. Well versed in computer input for AMS Insurance Software.
Timeline
Risk Management & Asset Protection
The Insurance Center
01.1991 - Current
Associate of Science - Nursing
Riverside Hospital School of Professional Nursing
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