Terri Cunningham
Wonder Lake
Summary
Dedicated Clinical Operations Manager with a strong focus on improving patient satisfaction and clinical quality outcomes. Expertise in operations oversight and staff mentorship, committed to implementing strategies that drive excellence in patient care.
Overview
35
35
years of professional experience
Work History
Clinical Operations Manager
Endeavor Health
Chicago, IL
09.1991 - 06.2026
- Led cross-functional teams to enhance clinical trial processes and improve operational efficiency.
- Developed and implemented strategic initiatives to optimize patient recruitment and retention strategies.
- Oversaw compliance with regulatory requirements, ensuring adherence to industry standards across clinical operations.
- Mentored junior staff, fostering a culture of continuous improvement and knowledge sharing within the team.
- Coordinated communication between internal teams and external partners, ensuring alignment on project objectives and timelines.
- Oversaw daily operations of the clinic, including staff scheduling, patient flow management, and facility maintenance.
- Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
- Improved patient satisfaction by streamlining clinical operations and implementing efficient processes.
- Established effective communication channels between departments, fostering a collaborative work environment.
- Implemented new policies and educated staff on changes.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Collaborated with stakeholders to streamline project management processes, enhancing overall team productivity.
Education
No Degree - Healthcare
City Colleges of Chicago
Chicago, IL09.1973
Skills
- Clinical leadership
- Medical practice management
- HIPAA compliance
- Effective communication
- Patient safety
- Managerial experience
- Supervisory experience
- Quality improvement
- Staff supervision
- Operations oversight
- Meeting participation
- Staff guidance
- Team meetings
- Improving clinical quality outcomes
Timeline
Clinical Operations Manager
Endeavor Health
09.1991 - 06.2026
No Degree - Healthcare
City Colleges of Chicago