Terri Dion
Norton,MA
Summary
Professional with extensive experience in customer service and administrative support, adept at managing inquiries both in person and over the phone. Demonstrated ability to resolve customer complaints efficiently, ensuring high levels of satisfaction and professionalism in challenging situations. Skilled in operating POS systems and processing transactions accurately, contributing to smooth store operations. Proven track record of gathering customer feedback to enhance service delivery and maintain a collaborative work environment.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Kohls Department Store
Mansfield, MA
01.2020 - 03.2025
- Answered customer inquiries via phone and in person.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
PSC
Receptionist
Benicia, California
01.1999 - 08.2004
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Monitored office supplies inventory and placed orders when necessary.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Education
High School Diploma -
El Modena High School
Orange, CA06-1989
Skills
- Customer service
- POS system operation
- Conflict resolution
- Data analysis
Timeline
Customer Service Representative
Kohls Department Store
01.2020 - 03.2025
PSC
Receptionist
01.1999 - 08.2004
High School Diploma -
El Modena High School