Terri Ellison
Macomb,MI
Summary
Accommodating Customer Support Specialist with history of exceeding customer expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Knowledgeable in all automotive safety commodities.
Patient professional offers several-year track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly quality and scorecard expectations.
Overview
50
50
years of professional experience
1974
1974
years of post-secondary education
Work History
Customer Representative
Minth Group
Tawas City, Michigan
01.2024 - Current
- Assisted customers with concerns.
- On-site support when required.
- Customer visits.
- Resolved customer complaints through effective communication and problem-solving.
Customer Service Liaison
Team quality seevices
Auburn, IN
01.2021 - 01.2024
- Facilitated communication between customers and service teams to resolve issues.
- On-site representative daily until end of 3 year program .
- Managed customer feedback collection to enhance service and quality.
- Shipped suspect commodities to supplier.
- Reworked parts when required.
Customer liaison manager
Joyson Safety Systems
Auburn Hills, Michigan
09.1976 - 11.2021
- Facilitated communication between departments to enhance collaboration and efficiency.
- Coordinated projects ensuring alignment with organizational goals and safety standards.
- Managed eighteen reps in the field, made many customer visits & improved relationships.
- Quality first approach.
- Weekly visits to all. Customer locations.
- Merger with Takata eliminated all of KSS personnel including management etc.
Education
Warren Mott
Warren, MIKey Safety Systems
Skills
- Customer feedback analysis
- Issue resolution
- On-site support
- Complaint management
- Managed representatives in other OEM states
- Hazmat certification
- Lead and set up Sort and rework activity
- De-escalate customer concerns
Timeline
Customer Representative
Minth Group
01.2024 - Current
Customer Service Liaison
Team quality seevices
01.2021 - 01.2024
Customer liaison manager
Joyson Safety Systems
09.1976 - 11.2021
Warren Mott
Key Safety Systems