Terri Elrod
Drummonds,TN
Summary
Proven track record of enhancing customer satisfaction and streamlining inventory at Amazon Fulfillment Center, demonstrating exceptional time management and customer service skills. Mastered sort/pack processes and jam clearance, contributing to operational efficiency. Fostered strong stakeholder relationships, driving engagement and communication improvements. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts 50 pounds. Highly experienced in performing quality inspections and machinery operations. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
4
4
years of professional experience
Work History
Amazon Associate
Amazon Fulfillment Center
10.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Cashier Assistant/Stocker
McDonald's Restaurant
06.2020 - 12.2021
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Munford High School
Munford, TN05.2022
Skills
*Time Management
*Customer Service
*Sort/Pack Trained
*Jam Clearer
*Ambassador
*Computer Skills ( Rainbow, Induct Buffer, AFE Tray Count)
Additional Information
References
* Patricia Booker- (901)-317-9362
*Greg Yanov- (901)871-6169
*Ciera Foster-(901)494-5328
Timeline
Amazon Associate
Amazon Fulfillment Center
10.2022 - Current
Cashier Assistant/Stocker
McDonald's Restaurant
06.2020 - 12.2021
High School Diploma -
Munford High School