Terri Francy
San Diego,CA
Overview
28
28
years of professional experience
Work History
Assistant Restaurant General Manager
Benihana of Tokyo, LLC
San Diego, CA
08.2023 - 08.2026
- Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service for up to 900 guests per day
- Managed a team of 126 staff members, improving performance through targeted training, coaching, and evaluations
- Developed and implemented standard operating procedures, increasing service efficiency and consistency by 15%
- Maintained high standards of cleanliness, sanitation, and safety, passing all health inspections with zero violation
- Created employee schedules to optimize staffing levels, reducing labor costs by 10% while meeting business demands
- Inventory, Ordering, Hiring, Termination, Coaching and Payroll
Restaurant Manager
Old Spaghetti Factory
San Diego, CA
11.2018 - 07.2023
- Promoted positive atmosphere and exceeded expectations to guarantee each customer received exceptional food and service, increasing repeat business
- Interviewed, selected, trained, and supervised staff, reducing turnover by 15%
- Reconciled cash and credit card transactions, maintaining 100% accuracy in financial records
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning, achieving a 98% health inspection score
- Kept facility compliant with health codes, sanitation requirements, and license regulations, alleviating potentially heavy fines
- Increased sales by 10% through effective upselling and customer engagement strategies
- Kept liquor percentage at 19% by training staff and conducting daily inventory, optimizing beverage profitability
General Manager
Starbucks
San Diego, CA
03.2015 - 11.2018
- Managed inventory control, cash control, and store opening and closing procedures, ensuring accurate daily operations
- Supervised store employees in a fast-paced environment through proactive communication and positive feedback, increasing team productivity
- Approved regular payroll submissions for employees, ensuring timely and accurate compensation
- Scheduled employees for shifts by analyzing customer traffic and employee strengths, optimizing labor efficiency
General Manager
IHOP
Neptune City, NJ
04.2004 - 02.2015
- Developed and implemented strategies to increase sales and profitability, resulting in 20% sales growth in first year
- Drove year-over-year business growth by leading operations, strategic vision, and long-range planning
- Developed and maintained relationships with customers and suppliers through effective account development, enhancing loyalty
- Tracked employee attendance and punctuality, reducing absenteeism by addressing repeat problems quickly
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations to optimize operational efficiency
- Interacted with customers to build connections and nurture relationships, increasing customer satisfaction scores
Restaurant Manager
Nauvoo Grill Restaurant & Banquets
Fair Haven, NJ
02.1999 - 06.2004
- Promoted positive atmosphere and exceeded expectations to guarantee each customer received exceptional food and service
- Interviewed, selected, trained, and supervised staff, improving team performance and retention
- Reconciled cash and credit card transactions, maintaining accurate financial records
- Coordinated with catering staff to deliver food services for special events and functions, ensuring seamless execution
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime, reducing labor costs
- Developed unique events and special promotions to drive sales, increasing event revenue
Timeline
Assistant Restaurant General Manager
Benihana of Tokyo, LLC
08.2023 - 08.2026
Restaurant Manager
Old Spaghetti Factory
11.2018 - 07.2023
General Manager
Starbucks
03.2015 - 11.2018
General Manager
IHOP
04.2004 - 02.2015
Restaurant Manager
Nauvoo Grill Restaurant & Banquets
02.1999 - 06.2004