Terri G. Masters
Nitro,USA
Summary
Known for delivering professional customer service and personalized attention to each individual customer. In addition, I contribute to helping our clients by processing their payments for them or by helping them sort out problems with their accounts. I possess extensive knowledge of regulations and compliance as well as adhering to security and compliance procedures to protect our client’s privacy.
Overview
34
34
years of professional experience
Work History
Licensed Insurance Agent
Garlow Insurance Agency, now Caldwell Insurance Agency
08.2021 - Current
- Serves as the main contact for clients to pay their payments in person, by phone or by mail. Answer the phones, make changes for clients, writing policies, collect information and problem solving.
Account Representative
Star USA Federal Credit Union, Teays Valley WV
02.2013 - 10.2020
- Serves as the primary contact between clients and the company, as well as maintaining existing customer accounts while working to create new ones; frequently collects information for loans and balancing.
Cashier
Walmart, Nitro WV
08.1998 - 04.2007
- Worked as an essential point of contact between the store and the customer while ensuring they received a pleasant experience while purchasing their needed items.
Title Clerk
Moses Cadillac, Charleston WV
08.1994 - 08.1995
- Responsible for processing and filing paperwork to establish or transfer the ownership of a motor vehicle.
Medical Claims Adjudicator
CASCI, Charleston WV
05.1992 - 08.1994
- Processed medical claims and problem solving when necessary.
Education
Bachelor of Arts - Regents of Bachelor of Arts With Emphasis in Pysch
Marshall University
Huntington12-2026
Certificate - Medical Claims Adjudicator
Garnet Career Center
Charleston, WV01-1992
High School Diploma - undefined
East Bank Senior High School
East Bank, WV01-1989
Some College - undefined
West Virginia State University
Institute, WV01-1983
Skills
- Extremely Organized
- Strong Drive
- Great communicator
- Understand Mortgage Loan Operations
- Data Entry
- Phone Etiquette
- Strong Customer Service Skills
- Typing
- Very Focused
- Mathematically competent
- Balancing
- Critical Thinking
- Attention to Detail
- Licensed Insurance Agent
- Confidentiality
- Motivation
Timeline
Licensed Insurance Agent
Garlow Insurance Agency, now Caldwell Insurance Agency
08.2021 - Current
Account Representative
Star USA Federal Credit Union, Teays Valley WV
02.2013 - 10.2020
Cashier
Walmart, Nitro WV
08.1998 - 04.2007
Title Clerk
Moses Cadillac, Charleston WV
08.1994 - 08.1995
Medical Claims Adjudicator
CASCI, Charleston WV
05.1992 - 08.1994
Certificate - Medical Claims Adjudicator
Garnet Career Center
High School Diploma - undefined
East Bank Senior High School
Some College - undefined
West Virginia State University
Bachelor of Arts - Regents of Bachelor of Arts With Emphasis in Pysch
Marshall University