Terri Huling
Summary
Dedicated Case Management professional with experience managing caseloads, determining eligibility, conducting client assessments, and maintaining compliance with state and federal regulations. Strong background in client advocacy, documentation, and connecting individuals with resources while delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Eligibility Specialist I
Georgia Department of Family and Children Services (DFCS)
Savannah
05.2025 - Current
- Conduct comprehensive client interviews to assess eligibility based on income, household composition, and expenses.
- Managed high-volume caseload, ensuring compliance with state and federal regulations to deliver effective eligibility determinations.
- Process applications, renewals, case changes, verifications, and expedited service requests within required timelines.
- Verify information through multiple databases and interfaces, including BENDEX, DOL, and GA Gateway.
- Maintain detailed and accurate case documentation to support eligibility decisions.
- Educated clients on program requirements, reporting responsibilities, and available services to enhance understanding and engagement.
- Provided compassionate customer service, addressing client concerns and resolving issues efficiently to improve overall client satisfaction.
Logistics Coordinator
Coastal Logistics Group
Savannah
09.2022 - 11.2024
- Coordinated communication among customers, vendors, and warehouse personnel to enhance service delivery timelines.
- Resolved customer concerns and shipment-related issues, ensuring customer satisfaction and maintaining service standards.
- Resolved customer concerns and shipment-related issues through effective problem-solving.
- Built strong client relationships through proactive customer service and consistent follow-up support.
- Maintained detailed records and monitored multiple priorities simultaneously.
Inventory Control Lead
Shaw Industries
Port Wentworth
09.2018 - 09.2022
- Managed inventory processes and maintained accurate records, ensuring stock availability in high-volume environment.
- Led process improvement initiatives, streamlining operations and enhancing workflow.
- Trained and supported team members, fostering compliance with company standards and improving team competency.
- Demonstrated strong organizational skills, attention to detail, and accountability.
Education
Master of Arts (M.A.) - Human Resource Management
Webster University
Bachelor of Science (B.S.) - Human Services
Saint Leo University
Skills
- Case management
- Client interviewing
- Document management
- Client relations
- Proficiency in [software]
- Problem-solving abilities
- Time management
- Effective communication
- Advocacy skills
Timeline
Eligibility Specialist I
Georgia Department of Family and Children Services (DFCS)
05.2025 - Current
Logistics Coordinator
Coastal Logistics Group
09.2022 - 11.2024
Inventory Control Lead
Shaw Industries
09.2018 - 09.2022
Master of Arts (M.A.) - Human Resource Management
Webster University
Bachelor of Science (B.S.) - Human Services
Saint Leo University