Terri Johnson
Mauston
Summary
Dynamic pharmacy intern with proven expertise at Phillips Pharmacies, excelling in medication preparation and customer service. Enhanced operational efficiency through effective inventory management and streamlined processes. Committed to drug safety and patient privacy, while fostering strong team communication to elevate overall service quality.
Overview
14
14
years of professional experience
Work History
Pharmacy Intern-Certified
Phillips Pharmacies
Mauston, Wisconsin
05.2003 - 08.2013
- Successfully completed required assessments and evaluations throughout the internship period, demonstrating growth in professional skills and knowledge related to the field of pharmacy.
- Enhanced pharmacy efficiency by assisting in inventory management, medication storage organization, and restocking shelves.
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
Motel Manager
Dave Malecha
05.1999 - 08.2011
- Managed daily operations for better customer service and increased revenue.
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Collaborated with other departments within the motel to deliver exceptional experiences across all touchpoints of the customer journey.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
- Increased repeat business through excellent customer service and targeted marketing efforts.
- Increased customer service ratings through personable service.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Education
High School Diploma -
Mauston High School
Mauston, WI06.1971
Skills
Medication preparation
Medication dispensing
Medication distribution
Drug safety
Prescription verification
Customer service
Automated prescription fulfillment
Skilled in [software]
Pharmacy software proficiency
Quality assurance practices
Patient privacy protection
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
Pharmacy Intern-Certified
Phillips Pharmacies
05.2003 - 08.2013
Motel Manager
Dave Malecha
05.1999 - 08.2011
High School Diploma -
Mauston High School
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