Terri Jones Bowman
Webster
Summary
Dynamic Command Center Operator at MetroNational with expertise in alarm response and video surveillance monitoring. Proven ability to enhance security protocols and generate insightful reports. Exceptional communication and problem-solving skills foster collaboration with teams, ensuring safety and efficiency in high-pressure environments. Committed to maintaining top-tier security standards and operational excellence.
Overview
4
4
years of professional experience
Work History
Command Center Operator
MetroNational
Houston
05.2024 - Current
- Responded to alarms following established policies and protocols.
- Operated command and control center systems and equipment.
- Monitored video displays and accessed control activities, fire systems and life safety systems.
- Generated reports on system performance metrics as requested by management.
- Used telecommunications systems, two-way radios and intercom system to communicate with teams.
Detention Officer
Montgomery County Sheriff Office
Conroe
12.2022 - 02.2024
- Conducted regular security checks of cells and common areas to prevent escapes and contraband entry.
- Enforced facility rules and regulations, applying disciplinary measures in accordance with policies.
- Reported on quality of inmate work and violations committed by prisoners.
- Performed basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Supervised inmates during day-to-day activities.
Security Supervisor
Allied Universal Security
The Woodlands
09.2022 - 12.2022
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
Retail Sales Associate
Pristine
Rancho Cucamonga
03.2022 - 09.2022
- Provided excellent customer service, resolving issues and answering queries promptly.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Recommended, selected and located merchandise based on customer desires.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
Security Officer
Montclair Mall
Montclair
11.2020 - 09.2022
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Adhered to post orders while maintaining a visible presence around the property.
Education
High School Diploma -
Upland High School
Upland06-2019
Skills
- Alarm response
- Command center operation
- Video surveillance monitoring
- Telecommunications systems
- Report generation
- First aid
- Problem solving
- Situation Analysis
- Excellent communication
- Security procedures
Timeline
Command Center Operator
MetroNational
05.2024 - Current
Detention Officer
Montgomery County Sheriff Office
12.2022 - 02.2024
Security Supervisor
Allied Universal Security
09.2022 - 12.2022
Retail Sales Associate
Pristine
03.2022 - 09.2022
Security Officer
Montclair Mall
11.2020 - 09.2022
High School Diploma -
Upland High School
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