Terri Kjack
Spokane,WA
Summary
Positive, collaborative, and highly organized individual with strong foundation in medical billing and coding. Possesses comprehensive understanding of ICD-10, CPT, and HCPCS coding standards and has honed skills in data entry and electronic medical records management. Capable of leading team to ensure accurate coding and compliance, ultimately improving overall efficiency and accuracy.
Overview
18
18
years of professional experience
Work History
Claims Specialist
State Farm Insurance Companies
06.2004 - 12.2021
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- During the course of handling injury claims, became familiar with interpreting medical bills and records to recognize medical diagnoses that were directly related to auto accident injuries.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, and more.
Education
Associate of Applied Science - Medical Office Billing And Coding Specialst
Spokane Colleges
Spokane, WA06-2025
Bachelor of Arts - Human Resource Management
Eastern Washington University
Cheney, WASkills
- Verbal communication
- Microsoft Word and Excel
- Time management
- Decision-making
- Critical thinking
- Customer service
- Organizing and prioritizing work
- Attention to detail
- Teamwork and collaboration
- Interpersonal communication
- Multitasking Abilities
- Problem-solving
- Active listening
Timeline
Claims Specialist
State Farm Insurance Companies
06.2004 - 12.2021
Associate of Applied Science - Medical Office Billing And Coding Specialst
Spokane Colleges
Bachelor of Arts - Human Resource Management
Eastern Washington University
Similar Profiles
Mark TovarMark Tovar
Senior Life Underwriter at State Farm Insurance CompaniesSenior Life Underwriter at State Farm Insurance Companies
Patricia WilliamsPatricia Williams
Claim Specialist Auto and Bodily Injury Claims at State Farm Insurance CompaniesClaim Specialist Auto and Bodily Injury Claims at State Farm Insurance Companies
Leilany GarmaLeilany Garma
Enterprise Care Center Team Manager – ECC-BLRC at State Farm Insurance CompaniesEnterprise Care Center Team Manager – ECC-BLRC at State Farm Insurance Companies