Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Knight

Battle Mountain,NV

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

22
22
years of professional experience

Work History

Server/Survey Crew Chief

Ihop
Dublin, California
09.2015 - 07.2024
  • Provided excellent customer service to ensure satisfaction.
  • Set up tables in between patrons to reduce wait times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.

Server/Survey Crew Chief

IHOP
Milpitas, California
04.2011 - 09.2015
  • Provided excellent customer service to ensure satisfaction.
  • Set up tables in between patrons to reduce wait times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Server

IHOP
Hayward, California
01.2003 - 08.2009
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Delivered food orders promptly and courteously.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Took orders and delivered food

Education

Medical Assisting

Carrington College
San Leandro, CA
09-2023

Skills

  • Hostess support
  • Daily specials memorization
  • Food inspection
  • Table resetting
  • POS operation
  • Shift management
  • Customer service
  • Order accuracy
  • Cleanliness standards

Timeline

Server/Survey Crew Chief

Ihop
09.2015 - 07.2024

Server/Survey Crew Chief

IHOP
04.2011 - 09.2015

Server

IHOP
01.2003 - 08.2009

Medical Assisting

Carrington College
Terri Knight