Summary
Overview
Work History
Education
Skills
References
Timeline
StoreManager
Terri Law

Terri Law

Richmond,KY

Summary

Skilled Ophthalmic Technician adept at evaluating complex eye diseases and cross-examining patient medical history to verify information. Prepares patients for ophthalmology tests and maintains all operating equipment. Friendly and accommodating with excellent workflow management and task delegation skills.

Overview

27
27
years of professional experience

Work History

COVID

03.2020 - Current
I was let go from Bluegrass Eye Care Center at the beginning of COVID. I have not been able to find position with ophthalmic skills since.

Phlebotomist

Baptist Health Richmond
05.2023 - 06.2023
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.

Certified Ophthalmic Assistant

Bluegrass Eyecare Center
08.2017 - 03.2020
  • Duties included: work up patients, refracting, tonometry, OCT, dilating, A&K’s (manual, IOL Master, Lens Star, Emersion)
  • Visual Fields, Fluorescein angiography
  • Proficient in all office procedures, testing, assisting physicians
  • Did patient triage, made appointments, verifying insurance and demographics
  • Authorizations for medical procedures, surgery scheduling, chart audit
  • Ordered all office supplies and medications
  • I kept all rooms stocked, kept all supplies and medications up to date for back up supplies
  • Skilled phlebotomist that I required while doing fluorescein angiography, as you inject fluorescein dye into the body intravenously.

Service Captain

Turf Catering (seasonal)
04.2014 - 11.2016
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Oversaw banquet events from planning to execution, ensuring seamless coordination between staff members for successful outcomes.
  • Led pre-shift meetings to communicate daily specials, menu changes, and important updates to the team.
  • Contributed to the development of promotional events and marketing strategies to attract new customers and retain existing clientele.
  • Ensured timely delivery of food and beverage orders, maintaining a high level of accuracy and presentation quality.
  • Developed strong rapport with regular customers, anticipating their needs for an enhanced dining experience.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Accounts Receivable Specialist

St Joseph Hospital/Conifer
08.2014 - 04.2016
  • Duties included: accounts receivable for St
  • Joe Berea, St
  • Joe London on all accounts over $10,000, for Medicare Advantage, and Commercial accounts
  • Using Availity, and other sources for tracking and collecting balances
  • Worked to correct all discrepancies with correct billing and procedure codes
  • Filled appeals with insurances to get accounts paid
  • This position required attention to detail and the ability to focus and collect all pertinent information to get claims paid, even if it required correcting information collected at registration, also correcting ICD-9 and CPT coding
  • I acquired a great deal of knowledge in reference to ICD-9, and CPT codes.

Certified Ophthalmic Assistant

Bluegrass Retina Consultants
08.2011 - 05.2014
  • Duties included: work up patients, extensive history and physical with all pertinent family and patient medical history
  • Medical office procedures, including prepping for intravitreal injections, all Laser procedures, scribing, rooming patients, stocking rooms with all supplies.
  • Managed flow of clinic floor.
  • Pupillary evaluations, tonometry, Fluorescein angiography OCT, fundus photography, VF, patient education
  • Scribing, assisted with all medical office procedures, including prepping for intravitreal injections, all Laser procedures, scribing, rooming patients, stocking rooms with all supplies.
  • Managed flow of clinic floor..
  • Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.

Certified Ophthalmic Assistant

Retina Associates Of Kentucky
01.1998 - 07.2010


  • Documented patient medical history and information utilizing NextGen with commitment to accuracy.
  • Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
  • Streamlined workflow in a fast-paced environment, coordinating tasks with fellow team members for optimal productivity.
  • Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
  • Administered ophthalmic drops and ointments, focusing on patient comfort.
  • Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
  • Operated and maintained ophthalmic equipment in alignment with safety procedures.
  • Educated patients and relations on ocular health and safety, promoting good eye care.
  • Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.

Education

Diploma in Business, Medical -

Kentucky College of Business
Richmond, KY
01.1992

Diploma -

Madison Central High School
Richmond, KY
01.1984

Skills

  • Ophthalmology Experience (20years)
  • Phlebotomy
  • Order of draw
  • Medical Office/Clerical Experience
  • Customer Service
  • Staff Training and Development
  • Staff Training
  • Multitasking

References

  • Wanda Heath-Hall, NextGen, Manager, (859) 494-3564
  • Denice Brown, St. Joseph/Conifer, Supervisor
  • Julie Douglas Elliot, University of Kentucky, Grants Analyst, (859) 200-5240, julie.elliot@uky.edu

Timeline

Phlebotomist

Baptist Health Richmond
05.2023 - 06.2023

COVID

03.2020 - Current

Certified Ophthalmic Assistant

Bluegrass Eyecare Center
08.2017 - 03.2020

Accounts Receivable Specialist

St Joseph Hospital/Conifer
08.2014 - 04.2016

Service Captain

Turf Catering (seasonal)
04.2014 - 11.2016

Certified Ophthalmic Assistant

Bluegrass Retina Consultants
08.2011 - 05.2014

Certified Ophthalmic Assistant

Retina Associates Of Kentucky
01.1998 - 07.2010

Diploma in Business, Medical -

Kentucky College of Business

Diploma -

Madison Central High School

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