Terri Leonard
Kernersville,NC
Summary
Dedicated worker with a strong commitment to excellence. Detail-oriented customer service professional skilled in effective communication, multitasking, and organization. Able to work independently or as part of a team. Accustomed to working to meet deadlines in a timely manner. Seeking an opportunity for professional development.
Overview
17
17
years of professional experience
Work History
Customer Service/Shipping Clerk
SouthernCarlson
Winston-Salem, NC
06.2023 - 02.2026
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinated with carriers to schedule pickups, improving delivery timelines and service quality.
- Processed required paperwork to expedite handling of shipped goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Medical Records Clerk/Scheduling Coordinator
Bethany Medical Center
High Point, NC
02.2016 - 06.2023
- Processed medical records requests from doctors, patients, attorneys and insurance companies.
- Entered, updated and maintained accurate patient data in the EHR system.
- Ensured all patient information was handled according to legal and ethical privacy standards(HIPPA)
- Answered multi-line phone system, transferred calls to appropriate extensions and departments.
- Scheduled, rescheduled and confirmed appointments for a multi-provider practice.
Medical Records Clerk/Receptionist
Lyndhurst Gynecologic Associates
Kernersville, NC
10.2008 - 02.2014
- Efficiently processed confidential medical records.
- Accurately transitioned patient records to Allscripts.
- Provided physician scheduling in a courteous and confidential manner.
- Scheduled appointments using AS400.
- Answered multi-line phone system.
- Accepted patient copayments.
- Assisted in patient check out; provided back up assistance to check in
- Made referral appointments.
- Worked with patients, providers, and medical legal staff to release patient records.
Education
High School Diploma -
North Davidson High School
Lexington, NCSkills
- Punctual and reliable
- Effective communication
- Multitasking and organization
- Quick to learn new procedures and tasks
- Friendly and outgoing
Timeline
Customer Service/Shipping Clerk
SouthernCarlson
06.2023 - 02.2026
Medical Records Clerk/Scheduling Coordinator
Bethany Medical Center
02.2016 - 06.2023
Medical Records Clerk/Receptionist
Lyndhurst Gynecologic Associates
10.2008 - 02.2014
High School Diploma -
North Davidson High School