Terri Lynn McClelland
Roseburg,OR
Summary
A strong leader with 30 years managerial experience, 25 years collection experience, and 13 years of medical billing and coding experience. As a collector I was in the top 3% of collectors, was promoted to manager within 28 days of working, and as a biller and coder helped to recoup thousands of dollars in lost revenue as well as help insurance companies recoup overpayments.
Professional with strong expertise in medical billing, bringing reliable and adaptable approach to navigating evolving needs. Proven track record in team collaboration and achieving results through effective communication and problem-solving. Skilled in coding, claims processing, and patient account management, with keen eye for accuracy and compliance. Known for dependability and focus on efficiency, ready to contribute to streamlined billing operations.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Medical Biller, Coder & Collection Specialist
Aspen Chiropractic
11.2018 - 02.2019
- Collected 120% of past sue accounts
- Reviewed patient accounts for discrepancies, resolving issues to enhance revenue cycle efficiency.
- Researched all insurance billing discrepancies
- Billed both medical and auto claims
- Managed billing processes to ensure accurate claim submissions and timely payments.
Medicare & Workers Compensation Coordinator
United Surgical Partners
08.2015 - 02.2018
- Re-billed insurance claims if they were timely filed
- Appealed claims that were previously denied
- Maintained Workers Compensation Contracts
- Closely adhered to HIPPA Standards
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
Medical Collections Specialist
Grant & Weber
09.2012 - 05.2014
- Re-billed insurance claims if they were within timely filing
- Appealed claims that were previously denied
- Collaborated with healthcare providers to facilitate timely payment collections.
- Maintained HIPAA & FDCPA practices
- Managed 35-40 incoming calls, emails and faxes a day from clients
- Managed medical billing disputes and resolved claims efficiently.
Collections Specialist
Drivetime
11.2008 - 10.2009
- Top 5% collector Nationwide
- Collected over 2 million dollars of lost revenue
- Renegotiated customer contracts
- Handled all customer files adhering strictly to HIPPA standards
- Managed collections processes to optimize recovery efforts and reduce delinquency rates.
- Collaborated with cross-functional teams to enhance customer payment solutions and streamline operations.
Manager
QC Holdings
04.2005 - 02.2007
- Top collector December of 2005
- Overcame a $150,000 deficit
- Oversaw and audited multiple stores within the district
- Assisted Area Manager (AM)
- Increased profits by 110%
- Maintained FDCPA practices
- Developed and implemented strategic initiatives to enhance customer service and satisfaction levels.
- Oversaw daily operations to ensure compliance with company policies and regulatory requirements.
Head Customer Service Representative
Check & Go
06.2004 - 04.2005
- Collected bad debt
- Trained new personnel
- Maintained employee schedules
- Maximized store profits
- Maintained FDCPA practices
- Managed 40 incoming calls, emails and faxes a day from clients
- Developed and implemented streamlined processes for handling customer inquiries, improving response times significantly.
HUB Associate
Sears & Roebuck
10.2001 - 01.2004
- Maintained customer records and returns
- Collected and recorded cash deposits
- Handled all store filing and calls
- Managed multiple calls and emails from Clients daily
File Clerk
Toyota of North Hollywood
02.2002 - 08.2003
- Recorded all warranty cancellations
- Maintained all dealership files
- Prepared insurance cancellations and reinstatements
- Maintained all tickets and vehicle issues
- Processed incoming paperwork, ensuring accurate data entry into electronic databases.
- Coordinated with departments to facilitate document requests and ensure timely access.
Personnel Management Specialist, Army Band, Petroleum Supply Specialist, Motor Transport Operator, Judge Advocate General Specialist
United States Army, Army National Guard, Active Guard Reserve, Army Reserves
02.1987 - 09.2000
- Managed both the 1st SGT & CO’s offices
- Prioritized and distributed unit missions
- Recorded unit files
- Supervised and trained soldiers as squad leader
- Managed soldier financial and personnel records
- Maximized soldier awards
- Solved soldier pay issues
- Played the flute and sang in the Army Band
- Drove 5000-gallon tankers, HEMMIT, HUMV, Deuce and a half, five ton, and jeeps
- Set up and maintained fueling sights
- Re-fueled aircraft
- Assisted JAG lawyers in court research
- Helped soldiers navigate legal issues
Education
Associate of Science - Human Services
Umpqua Community College
Roseburg, OR07-2027
Some College (No Degree) - National Registered Certified Coding Specialist
Centura College Certificate
Richmond, VANo Degree - Business Management
Bethany Bible College
Scotts Valley, CA01.1987
Skills
- Management
- Problem solving
- CPT
- ICD
- Medical Billing
- Coding
- Medical Terminology
- Medisoft
- Medical Invoicing
- Scheduling
- Medical Insurance
- Auto Medical Claims
- EMR Records
- FDCPA
- HIPAA
- Microsoft Office
- Microsoft Outlook
- Military Vehicle License
- Musician
- Singer
- Legal Terminology
Certification
- Introduction to Trauma Informed Care - 10 Nov. 2025
- Foundations of Trauma Informed Care- 16 Nov. 2025
Timeline
Medical Biller, Coder & Collection Specialist
Aspen Chiropractic
11.2018 - 02.2019
Medicare & Workers Compensation Coordinator
United Surgical Partners
08.2015 - 02.2018
Medical Collections Specialist
Grant & Weber
09.2012 - 05.2014
Collections Specialist
Drivetime
11.2008 - 10.2009
Manager
QC Holdings
04.2005 - 02.2007
Head Customer Service Representative
Check & Go
06.2004 - 04.2005
File Clerk
Toyota of North Hollywood
02.2002 - 08.2003
HUB Associate
Sears & Roebuck
10.2001 - 01.2004
Personnel Management Specialist, Army Band, Petroleum Supply Specialist, Motor Transport Operator, Judge Advocate General Specialist
United States Army, Army National Guard, Active Guard Reserve, Army Reserves
02.1987 - 09.2000
Associate of Science - Human Services
Umpqua Community College
Some College (No Degree) - National Registered Certified Coding Specialist
Centura College Certificate
No Degree - Business Management
Bethany Bible College